Experienced Senior Technical Product Engineer – API Development and Customer Experience Enhancement

Introduction to Delta Airlines and Our Mission

At Delta Airlines, we are committed to providing exceptional customer experiences through innovative technology and a customer-centric approach. As a leader in the aviation industry, we are constantly seeking talented individuals to join our team and contribute to our mission of connecting people and communities around the world. Our company culture is built on a foundation of values that prioritize care, integrity, resilience, employee empowerment, and collaboration. We believe that our people are our greatest asset, and we strive to create a work environment that is inclusive, supportive, and empowering.

Job Overview and Responsibilities

We are seeking an experienced Senior Technical Product Engineer to join our IT team and play a key role in driving business transformation through API development and customer experience enhancement. As a Senior Technical Product Engineer, you will be responsible for working with cross-functional teams to identify and document API requirements, develop test scenarios for automated test suites, and foster collaboration between business and IT stakeholders. Your expertise will be crucial in ensuring that our digital platforms and systems meet the evolving needs of our customers and stay ahead of the competition.

• Gather, develop, design, and maintain business requirements for various projects and systems from inception to final implementation, ensuring that requirements meet industry standards and regulations
• Investigate, prioritize, and maintain production systems, programs, and applications, ensuring seamless integration and optimal performance
• Collaborate with application support and development teams to resolve software bugs and issues, providing timely and effective solutions to minimize downtime and ensure business continuity
• Lead the resolution of issues with connected systems based on various technologies, leveraging your technical expertise and problem-solving skills to drive results
• Participate in regular project status reviews, providing updates and insights to stakeholders and ensuring that projects are delivered on time, within budget, and to the required quality standards
• Convert high-level customer requirements into executable, detailed customer stories to enable development, ensuring that customer needs are met and exceeded
• Create and maintain product backlogs, prioritizing work and ensuring that development teams have a clear understanding of requirements and expectations
• Facilitate planning meetings with teams to prioritize work in upcoming sprints, ensuring that projects are delivered efficiently and effectively
• Embrace diversity, inclusivity, and different thinking styles, fostering a culture of collaboration and innovation within the team
• Consistently prioritize safety and security, of self and others, in all aspects of work, ensuring that our customers, employees, and stakeholders are protected and supported

Essential Qualifications and Skills

To be successful in this role, you will need to possess a combination of technical, business, and interpersonal skills, including:

• Bachelor's degree in a relevant field, such as computer science, engineering, or information technology
• Experience in API practice/program at a large organization, with a strong understanding of API development, documentation, and management
• Proven expertise in discovery, identification, and documentation of APIs, with the ability to work with multiple IT and business teams to gather and report API requirements
• Strong communication and interpersonal skills, with the ability to work effectively with stakeholders at all levels, including technical and non-technical teams
• Experience with Agile or other rapid application development methodologies, with a strong understanding of iterative and incremental development principles
• Technical expertise in relevant programming languages, software development frameworks, and tools, with the ability to apply technical knowledge to business needs and drive results
• Ability to work independently and as part of a team, with a strong focus on delivering high-quality results and meeting deadlines
• Strong problem-solving and analytical skills, with the ability to think critically and creatively to resolve complex technical issues

Preferred Qualifications and Skills

In addition to the essential qualifications and skills, the following are preferred:

• Strong communication, interpersonal, and customer service skills, with the ability to work effectively with customers, stakeholders, and team members
• Ability to work well under pressure and meet deadlines, with a strong focus on delivering high-quality results and meeting customer expectations
• Experience working in a fast-paced, dynamic environment, with a strong ability to adapt to changing priorities and requirements
• Strong technical expertise in relevant programming languages, software development frameworks, and tools, with a strong understanding of industry trends and emerging technologies
• Ability to prioritize work and focus on multiple projects simultaneously, with a strong ability to manage competing demands and deadlines

Career Growth Opportunities and Learning Benefits

At Delta Airlines, we are committed to the growth and development of our employees, providing opportunities for career advancement, learning, and professional development. As a Senior Technical Product Engineer, you will have access to:

• Comprehensive training and development programs, including technical training, leadership development, and soft skills training
• Opportunities for career advancement and promotion, with a strong focus on internal mobility and career growth
• Access to industry-leading technologies and tools, with the opportunity to work with emerging technologies and innovative solutions
• A collaborative and supportive work environment, with a strong focus on teamwork, communication, and feedback
• Recognition and reward programs, including bonuses, incentives, and awards for outstanding performance and contributions

Work Environment and Company Culture

At Delta Airlines, we pride ourselves on our company culture, which is built on a foundation of values that prioritize care, integrity, resilience, employee empowerment, and collaboration. Our work environment is inclusive, supportive, and empowering, with a strong focus on diversity, equity, and inclusion. As a Senior Technical Product Engineer, you will be part of a dynamic and innovative team, with opportunities to collaborate with colleagues from diverse backgrounds and disciplines.

Compensation, Perks, and Benefits

We offer a competitive compensation package, including:

• Salary: $24/hour
• Comprehensive benefits package, including medical, dental, vision, and life insurance
• 401(k) with liberal company contributions up to 9%
• Paid time off, including vacation, holidays, and personal time
• Opportunities for career advancement and professional development
• Access to industry-leading technologies and tools
• Recognition and reward programs, including bonuses, incentives, and awards

Conclusion and Call to Action

If you are a motivated and experienced technical professional looking for a challenging and rewarding role, we encourage you to apply for the Senior Technical Product Engineer position at Delta Airlines. With a strong focus on innovation, customer experience, and employee development, we offer a unique and exciting opportunity to join a dynamic and innovative team and contribute to the success of our organization. Apply now and take the first step towards a rewarding and challenging career with Delta Airlines.

Apply!