**Experienced Work From Home Chat Customer Service Consultant – Delivering Exceptional Patient Experiences Through Live Chat Support**

Are you a highly motivated and customer-focused individual with a passion for delivering exceptional patient experiences? Do you thrive in fast-paced environments and possess outstanding communication skills? We're seeking an experienced Work From Home Chat Customer Service Consultant to join our dynamic team, where you'll play a vital role in connecting our site visitors with our practice-based Patient Leads (PLs) to schedule in-person consultations. **About Our Company** At [Company Name], we're dedicated to providing top-notch healthcare services to our patients. Our team is passionate about delivering exceptional patient experiences, and we're committed to creating a supportive and inclusive work environment that fosters growth and development. As a Work From Home Chat Customer Service Consultant, you'll be part of a dynamic team that's shaping the future of healthcare. **Key Responsibilities** As a Work From Home Chat Customer Service Consultant, you'll be responsible for: * Utilizing our CRM tool to interact with prospective patients in an effort to schedule them in-clinic or virtual consultations * Managing multiple chat-based conversations in real time while providing timely responses * Following our lead journey process as applicable * Focusing on quantity: responding effectively to 100% of live chats * Focusing on quality: having meaningful conversations with prospective patients, answering their questions, and providing relevant information in accordance with approved scripts * Collaborating with Leadership as needed or directed to reach strategic sourcing and sales goals * Assisting with PL efforts for other practice locations as needed * Providing accurate information to include starting prices or other approved information * Qualifying leads * Assisting in any sales-related administrative tasks as needed or as assigned * Other ad hoc projects and tasks as assigned **Essential Qualifications** To succeed in this role, you'll need: * At least 1 year of sales experience, preferably in inside sales and/or remote positions * Experience using a CRM tool, preferably Intercom or Salesforce * Typing speed of 60+ words per minute * Ability to manage multiple live chat conversations at any given time while providing outstanding customer service to include quick, accurate, and timely responses * Proficiency in Microsoft Office and Google Suite * Excellent verbal and written communication * Ability to achieve defined targets and KPIs, as set by the Director of Sales Operations * Strong organizational and multitasking skills * Ability to work independently and as part of a team, self-motivation, adaptability, and a positive attitude * Ability to learn new techniques, perform multiple tasks simultaneously, keep accurate records, follow instructions, and comply with company policies **Preferred Qualifications** While not essential, the following qualifications would be a huge plus: * Availability to work from 5pm-1am ET / 3pm-10pm PT (or timezones in between) * Availability for training from 9am-5pm local time * Availability to work on a Saturday or Sunday (huge plus if available on both weekend days!) **Skills and Competencies** To excel in this role, you'll need to possess: * Excellent communication and interpersonal skills * Strong problem-solving and analytical skills * Ability to work in a fast-paced environment with multiple priorities and deadlines * Strong organizational and time management skills * Ability to adapt to new technologies and systems * Strong customer service skills, with a focus on delivering exceptional patient experiences * Ability to work independently and as part of a team **Career Growth Opportunities and Learning Benefits** At [Company Name], we're committed to supporting your career growth and development. As a Work From Home Chat Customer Service Consultant, you'll have access to: * Ongoing training and development opportunities to enhance your skills and knowledge * Regular feedback and coaching to help you achieve your goals * Opportunities for career advancement and professional growth * A supportive and inclusive work environment that fosters collaboration and teamwork **Work Environment and Company Culture** As a Work From Home Chat Customer Service Consultant, you'll have the flexibility to work from the comfort of your own home. Our company culture is built on the principles of: * Collaboration and teamwork * Innovation and creativity * Customer focus and excellence * Continuous learning and development * Diversity and inclusion **Compensation, Perks, and Benefits** We offer a competitive compensation package, including: * A competitive hourly rate * Opportunities for bonuses and incentives * Comprehensive benefits package, including health, dental, and vision insurance * Paid time off and holidays * Access to a range of employee perks and discounts **How to Apply** If you're a highly motivated and customer-focused individual with a passion for delivering exceptional patient experiences, we'd love to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you! **Join Our Team Today!** At [Company Name], we're committed to creating a supportive and inclusive work environment that fosters growth and development. As a Work From Home Chat Customer Service Consultant, you'll have the opportunity to make a real difference in the lives of our patients. Don't miss out on this exciting opportunity to join our dynamic team! Apply now and take the first step towards a rewarding and challenging career in healthcare. Apply for this job