**Experienced Business-to-Business (B2B) Customer Service Support Representative – Remote Opportunity with Cellular Sales**

Are you a customer-focused professional with a passion for delivering exceptional service in a dynamic business environment? Do you thrive in a team-oriented setting where collaboration and innovation drive success? If so, we invite you to join our talented team at Cellular Sales as a Business-to-Business (B2B) Customer Service Support Representative. As a key member of our remote team, you will play a vital role in providing top-notch support to our business customers, leveraging your exceptional communication skills, adaptability, and attention to detail to resolve complex issues and exceed customer expectations. **About Us** At Cellular Sales, we are the leaders in the wireless industry, dedicated to delivering innovative solutions and exceptional customer experiences. Our team is comprised of talented, interactive, and responsible individuals who share a passion for helping others. We are committed to fostering a collaborative and inclusive work environment where our employees can learn, grow, and advance their careers. As a B2B Customer Service Support Representative, you will be part of a dynamic team that values teamwork, innovation, and customer satisfaction. **Key Responsibilities** As a B2B Customer Service Support Representative, your primary responsibilities will include: * Interacting with business customers via phone and email to assist with their wireless products and services, providing information, resolving issues, and addressing concerns. * Serving as a liaison between customers, business representatives, and Verizon support paths to resolve credit, customer service, and billing concerns. * Maintaining accurate records of business interactions, transactions, and inquiries, as well as actions taken to resolve issues. * Processing service requests through Verizon Wireless channels to facilitate timely reconciliation and ensure correct authorization is received, recorded, and saved. * Conducting account analysis and reviews, and proposing solutions to improve customer satisfaction and experience. * Following up with businesses to document their experience with service and aligning with Cellular Sales B2B representatives for optimal care. * Utilizing Microsoft Office, Salesforce, and spreadsheets to manage customer interactions and data. **Essential Qualifications** To succeed in this role, you will need: * A high school diploma or equivalent experience. * Proficiency in Microsoft Office and basic computer skills. * Experience with face-to-face or telephone sales, as well as customer service over the phone, is preferred. * Strong communication and interpersonal skills, with the ability to interact effectively with customers, colleagues, and management. * Adaptability, attention to detail, and organizational awareness to prioritize tasks, manage multiple projects, and meet deadlines. * Excellent written communication skills, with the ability to express ideas and opinions clearly in properly structured, well-organized, and grammatically correct reports or documents. **Preferred Qualifications** While not required, the following qualifications are highly desirable: * Experience working in a customer-facing role, preferably in the wireless industry. * Familiarity with Salesforce and other customer relationship management (CRM) systems. * Strong analytical and problem-solving skills, with the ability to identify and resolve complex issues. * Experience with data analysis and reporting, with the ability to interpret and present data insights to stakeholders. **Skills and Competencies** To excel in this role, you will need to possess: * Strong communication and interpersonal skills, with the ability to interact effectively with customers, colleagues, and management. * Adaptability, attention to detail, and organizational awareness to prioritize tasks, manage multiple projects, and meet deadlines. * Excellent written communication skills, with the ability to express ideas and opinions clearly in properly structured, well-organized, and grammatically correct reports or documents. * Strong analytical and problem-solving skills, with the ability to identify and resolve complex issues. * Experience with data analysis and reporting, with the ability to interpret and present data insights to stakeholders. **Career Growth Opportunities and Learning Benefits** At Cellular Sales, we are committed to supporting the growth and development of our employees. As a B2B Customer Service Support Representative, you will have access to: * Ongoing training and development opportunities to enhance your skills and knowledge. * Mentorship and coaching from experienced colleagues and management. * Opportunities for career advancement and professional growth within the company. * A dynamic and supportive work environment that encourages collaboration, innovation, and continuous learning. **Work Environment and Company Culture** As a remote employee, you will work from the comfort of your own home or office, with the flexibility to manage your schedule and work environment. Our company culture values: * Teamwork and collaboration to achieve common goals. * Innovation and creativity to drive business success. * Customer satisfaction and loyalty. * Employee well-being and work-life balance. * Continuous learning and professional growth. **Compensation, Perks, and Benefits** As a B2B Customer Service Support Representative, you will enjoy: * A competitive base pay of $18/hour. * Comprehensive health, vision, and dental insurance. * 401(k) matching program to support your retirement savings. * Health and wellness program to promote employee well-being. * Discount on Verizon services. * Employee assistance program to support work-life balance. * Onsite gym and walking trail to promote physical activity and wellness. **Schedule and Employment Type** This is a full-time position, with a schedule of 8:00 a.m. to 6:00 p.m. Monday through Friday. Days and hours of work are dependent on schedule availability and business needs. Employment type is OTHER, with opportunities for remote work. **How to Apply** If you are a motivated and customer-focused professional with a passion for delivering exceptional service, we invite you to apply for this exciting opportunity. Please submit your application through our website, including your resume, cover letter, and any relevant certifications or references. We look forward to hearing from you! Apply for this job