**Experienced Work-from-Home Customer Service Coordinator - CX Solutions for Banking Industry**

At Capital One, we're not just a bank - we're a team of passionate individuals dedicated to changing the face of banking for the better. As a Work-from-Home Customer Service Coordinator, you'll be at the forefront of delivering exceptional customer experiences, championing our values, and making a real difference in people's lives. If you're a customer-centric individual with a passion for listening, learning, and growing, we want to hear from you! **About Us** At Capital One, we believe that our associates are the heart of our organization. We're committed to fostering a culture that's inclusive, supportive, and empowering. Our team is made up of talented individuals from diverse backgrounds, and we're proud to offer a workplace that's rich in opportunities for growth, learning, and development. **Your Role** As a Work-from-Home Customer Service Coordinator, you'll be responsible for providing top-notch customer service to our clients, resolving issues, and exceeding their expectations. You'll be the face of Capital One, and we're looking for someone who can embody our values of compassion, empathy, and real solutions. Your day-to-day tasks will include: * Responding to customer inquiries via phone, email, or chat * Resolving customer complaints and issues in a timely and professional manner * Providing product and service information to customers * Escalating complex issues to senior team members or management * Maintaining accurate records and documentation of customer interactions * Collaborating with internal teams to resolve customer issues and improve processes * Participating in ongoing training and development to enhance your skills and knowledge **Key Responsibilities** * Provide exceptional customer service, responding to customer inquiries and resolving issues in a timely and professional manner * Develop and maintain a deep understanding of Capital One's products and services, as well as industry trends and competitor offerings * Collaborate with internal teams to resolve customer issues and improve processes * Participate in ongoing training and development to enhance your skills and knowledge * Maintain accurate records and documentation of customer interactions * Escalate complex issues to senior team members or management as needed * Stay up-to-date on industry developments and competitor activity **Essential Qualifications** * High school diploma or equivalent certification * At least 1 year of customer service experience * Strong communication and interpersonal skills * Ability to work independently and as part of a team * Excellent problem-solving and conflict resolution skills * Ability to multitask and prioritize tasks effectively * Strong attention to detail and organizational skills * Ability to maintain confidentiality and handle sensitive information **Preferred Qualifications** * Previous experience in a customer-facing role, preferably in the banking or financial services industry * Knowledge of Capital One's products and services * Experience with CRM software and other customer service tools * Strong analytical and problem-solving skills * Ability to work in a fast-paced environment and adapt to changing priorities **Skills and Competencies** * Excellent communication and interpersonal skills * Strong problem-solving and conflict resolution skills * Ability to multitask and prioritize tasks effectively * Strong attention to detail and organizational skills * Ability to maintain confidentiality and handle sensitive information * Strong analytical and problem-solving skills * Ability to work in a fast-paced environment and adapt to changing priorities * Strong customer service skills, with a focus on empathy and real solutions **Career Growth Opportunities and Learning Benefits** At Capital One, we're committed to helping our associates grow and develop their careers. We offer a range of training and development programs, including: * Ongoing training and development to enhance your skills and knowledge * Opportunities for career advancement and professional growth * Access to industry-leading tools and technologies * Collaborative and supportive work environment * Recognition and rewards for outstanding performance **Work Environment and Company Culture** As a Work-from-Home Customer Service Coordinator, you'll have the flexibility to work from the comfort of your own home. We're committed to creating a work environment that's inclusive, supportive, and empowering. Our team is made up of talented individuals from diverse backgrounds, and we're proud to offer a workplace that's rich in opportunities for growth, learning, and development. **Compensation, Perks, and Benefits** We offer a comprehensive, competitive, and inclusive set of benefits that support your total well-being. These include: * Competitive hourly rate of $21 per hour * Comprehensive medical, dental, and vision coverage * Flexible schedule options * Paid time off * Wellbeing offerings, including backup childcare and mental wellness support * Tuition reimbursement * Paid training and development offered quarterly * Flexible spending account * Life insurance * Disability insurance * 401(k) and stock purchase plan **How to Apply** If you're a motivated and customer-centric individual with a passion for listening, learning, and growing, we want to hear from you! Please submit your application, including your resume and a cover letter, to [Careers@capitalone.com](mailto:Careers@capitalone.com). We can't wait to hear from you! **Equal Opportunity Employer** Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Apply for this job