Experienced Customer Support Specialist – Technical Issue Resolution & Client Satisfaction for blithequark's Global Technology Clients

Join the blithequark Team as a Customer Support Specialist and Make a Difference in Lithuania!

Are you passionate about solving technical issues, helping others, and providing exceptional customer service? Do you want to work with a global leader in technology and be part of a dynamic team that values growth, learning, and collaboration? Look no further! blithequark is seeking a highly skilled Customer Support Specialist to join our team in Lithuania, working remotely with our client, a renowned technology industry leader.

About blithequark

blithequark is a global business outsourcing company that provides top-notch services to help businesses manage their customer service, finances, and other operations. As a blithequark team member, you will be employed by us but work closely with our client, a leading technology company, to deliver outstanding support and solutions.

Job Overview

As a Customer Support Specialist in our team, you will be the primary point of contact for clients, providing technical and non-technical assistance via phone, email, and chat. Your goal will be to resolve customer inquiries efficiently and effectively, ensuring a positive experience and building trust with our clients.

Key Responsibilities:

• Respond to incoming calls, emails, and chats in Lithuanian and Russian, providing timely and accurate support to clients.
• Troubleshoot technical issues and provide solutions to clients, escalating complex problems to senior support specialists as needed.
• Document customer interactions, updating records and providing valuable insights to improve service delivery.
• Treat clients with respect, adhering to company policies and procedures, and promoting a positive brand image.
• Collaborate with colleagues and managers to share knowledge, best practices, and feedback, driving continuous improvement.

Requirements and Qualifications

Essential Qualifications:

• Fluent in Lithuanian (C1 level) and good command of Russian and English (B2 level).
• Previous experience in customer service, preferably in a call center environment, is an advantage.
• Strong problem-solving skills, with the ability to think critically and creatively.
• Excellent communication and interpersonal skills, with a customer-centric approach.
• Ability to work in a fast-paced environment, handling multiple tasks and priorities.

Preferred Qualifications:

• Experience working with technology products or services.
• Familiarity with customer relationship management (CRM) software and ticketing systems.
• Knowledge of technical troubleshooting and problem-solving methodologies.

What We Offer

Career Growth and Learning Opportunities:

• A full-time job with various shifts from Monday to Friday, between 09:00-19:00.
• Competitive hourly rate of 8.03€ to 8.56€ (during trial period and after).
• Performance-based bonuses and incentives.
• A supportive team environment with fantastic colleagues and managers.
• Real opportunities for career growth and professional development.

Work Environment and Culture:

• Work-from-home arrangement in Lithuania, providing flexibility and work-life balance.
• A culture that values diversity, equity, and inclusion, with a commitment to equal employment opportunities.
• A dynamic and collaborative work environment that encourages learning, innovation, and teamwork.

How to Apply

If you're passionate about delivering exceptional customer service, have a flair for technical troubleshooting, and want to join a global team that values growth and learning, we want to hear from you! To apply, please complete our recruitment process, which consists of:

• An initial phone call with our recruiter.
• A Teams interview.
• A reference check.

Don't miss this opportunity to join the blithequark team and make a difference in the lives of our clients! Apply now and take the first step towards a rewarding career in customer support.

START:

As soon as possible during September 2024

LOCATION:

Work from home in Lithuania

EMPLOYMENT TYPE:

Permanent, with a 3-month trial period

WORKING HOURS:

Monday to Friday, various shifts between 09:00-19:00 (8.5 hours/shift)

blithequark is an equal opportunities employer, committed to creating a work environment free from discrimination and harassment. We welcome applications from all qualified candidates.