Experienced Full Stack Remote Customer Support Specialist – Disney Social Media Engagement and Fan Experience

Join the Magic at blithequark: Become a Remote Social Media Customer Support Specialist

Are you a Disney enthusiast with a passion for delivering exceptional customer experiences? Do you thrive in dynamic environments and enjoy engaging with people on social media? blithequark is seeking a talented and customer-focused individual to join our team as a Remote Disney Social Media Customer Support Specialist. As a representative of our brand, you will be the voice of blithequark, interacting with fans and customers across various social media platforms to provide outstanding service, resolve inquiries, and create magical experiences worldwide.

About blithequark and the Industry

blithequark operates in the entertainment industry, specifically focusing on creating enchanting experiences for fans of Disney. With a rich history and a vast array of beloved characters, movies, and franchises, blithequark continues to inspire and captivate audiences globally. Our company culture values innovation, creativity, and a commitment to excellence, making us an exciting place to work and grow your career.

Key Responsibilities

• Engage with Disney fans and customers on social media platforms such as Facebook, Twitter, Instagram, and others, responding to comments, messages, and reviews in a timely and personalized manner.
• Provide exceptional customer service by offering prompt, accurate, and courteous responses to customer inquiries and issues, ensuring a magical experience for all Disney fans worldwide.
• Monitor social media channels for customer feedback, questions, and concerns, identifying opportunities to improve customer satisfaction and loyalty.
• Collaborate with internal teams to resolve customer issues and escalate complex cases as needed, ensuring seamless communication and effective problem-solving.
• Maintain a positive and professional demeanor while representing the blithequark brand, adhering to our values and guidelines for social media engagement.
• Stay up-to-date with Disney products, services, and promotions to provide accurate information to customers, and participate in training and development activities to continuously improve skills and knowledge.

Essential Qualifications

• High school diploma or equivalent; college degree preferred.
• Previous experience in customer service, preferably in a social media or remote support environment.
• Strong communication skills, both written and verbal, with the ability to craft engaging and personalized responses.
• Proficient in using social media platforms and tools, with experience in managing multiple accounts and engaging with diverse audiences.
• Ability to multitask and manage multiple customer interactions simultaneously, prioritizing tasks and managing time effectively.
• Strong problem-solving skills and attention to detail, with the ability to analyze complex issues and provide effective solutions.
• Passion for Disney and its products, services, and experiences, with a genuine enthusiasm for creating magical moments for fans worldwide.
• Ability to work flexible hours, including weekends and holidays, with a reliable internet connection and a quiet, dedicated workspace.

Preferred Skills

• Bilingual or multilingual abilities, with the ability to communicate effectively with diverse audiences.
• Experience with customer relationship management (CRM) systems, with knowledge of tools and software used in customer support.
• Knowledge of Disney's history, characters, and franchises, with a deep understanding of the brand and its values.
• Creative thinking and the ability to craft engaging social media content, with experience in creating compelling stories and experiences.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our employees. As a Remote Disney Social Media Customer Support Specialist, you will have access to:

• Comprehensive training and onboarding programs to ensure your success in the role.
• Ongoing coaching and feedback to help you grow and develop your skills.
• Opportunities for career advancement within the company, with a clear path for growth and professional development.
• Access to industry events and conferences to stay up-to-date with the latest trends and best practices.

Work Environment and Company Culture

blithequark values a positive and inclusive work environment, with a focus on employee well-being and satisfaction. As a remote employee, you will have the flexibility to work from home or a dedicated workspace, with:

• Flexible working hours to accommodate your needs and preferences.
• Opportunities for remote socialization and team-building to stay connected with colleagues and build meaningful relationships.
• A culture of innovation and creativity, with a focus on experimentation and learning.

Compensation, Perks, and Benefits

blithequark offers a comprehensive compensation package, including:

• Competitive salary and performance-based incentives to reward your hard work and dedication.
• Comprehensive health, dental, and vision insurance to ensure your well-being and health.
• 401(k) retirement plan with company match to help you plan for the future.
• Exclusive discounts on Disney products, services, and experiences to bring a little magic into your life.

How to Apply

If you are passionate about Disney and have the skills and experience to excel in this role, we invite you to apply! Please submit your resume, cover letter, and any relevant work samples to careers@blithequark.com. Be sure to include ?Remote Disney Social Media Customer Support Specialist? in the subject line of your email.

We look forward to welcoming you to the blithequark family and helping you create magical moments for our fans worldwide!