Experienced Senior Learning Specialist - Customer Service Training and Development at Blithequark

Join the Blithequark Team as a Senior Learning Specialist and Revolutionize Customer Service Training

Blithequark is seeking an exceptional Senior Learning Specialist to lead and support a team of Customer Support Associates in delivering top-notch customer service experiences. As a Senior Learning Specialist at Blithequark, you will be responsible for designing, developing, and delivering innovative training programs that cater to diverse learning needs and styles. If you are a passionate educator with a flair for communication, innovation, and leadership, we encourage you to apply for this exciting opportunity.

About Blithequark and the Industry

Blithequark is a dynamic organization that thrives on delivering exceptional customer experiences through cutting-edge solutions and talented professionals. Our Customer Service team is at the forefront of this mission, and we are committed to providing them with the best training and development opportunities to excel in their roles. As a Senior Learning Specialist at Blithequark, you will play a pivotal role in shaping the customer service skills and knowledge of our associates, enabling them to provide world-class support to our customers.

Key Responsibilities

As a Senior Learning Specialist at Blithequark, your primary responsibilities will include:

• Designing, developing, and delivering training programs that cater to diverse learning needs and styles, including self-directed, instructor-led, virtual, and experiential learning.
• Supervising structured learning metrics and overseeing results for assigned territories and regions.
• Managing live performance metrics end-to-end for assigned territories.
• Conducting learning sessions on new processes and delivering various training courses, including continuous learning, new hire batches, and transfer batches.
• Maintaining data and analysis through reports on Excel (as per business requirements).
• Ensuring completion of new hire training programs, coaching, and other performance improvement programs on time.
• Partnering with operational stakeholders as a key point of contact (POC) for the Learning Experience team.
• Identifying learning coaches and certifying them.
• Leading individual improvement projects to enhance business performance.
• Driving Quality and Learning metrics.
• Conducting Chime sessions and classroom sessions for stakeholders.

Essential Qualifications

To be successful as a Senior Learning Specialist at Blithequark, you will need:

• 2+ years of experience in training delivery roles.
• 1 year of experience in Customer Service or customer service-related work experience.
• Proficient computer skills, including Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel), and instructional software.
• Highly accurate and fluent in Japanese and English, with spoken and written accuracy and fluency.
• Flexibility to work within a 24/7 x 365 days global team across various time zones.
• Knowledge of adult learning, content design, and facilitation.

Preferred Qualifications

While not essential, the following qualifications are highly desirable:

• Experience as a trainer, corporate training specialist, or related position.
• Project management skills with the ability to supervise multiple projects.
• Strong ability to multi-task.

What We Offer

At Blithequark, we are committed to providing our employees with a supportive and dynamic work environment that fosters growth and development. As a Senior Learning Specialist, you can expect:

• Opportunities for career growth and professional development.
• Collaborative and innovative work environment.
• Flexible work arrangements, including remote work options.
• Competitive compensation and benefits package.
• Access to cutting-edge technology and tools.
• Recognition and rewards for outstanding performance.

Our Culture and Values

At Blithequark, we value diversity, inclusivity, and teamwork. Our culture is built on the principles of respect, empathy, and open communication. We strive to create a work environment that is engaging, challenging, and rewarding for all employees. As a Senior Learning Specialist, you will be an integral part of our team and will contribute to shaping our culture and values.

How to Apply

If you are passionate about training and development, and are looking for a challenging and rewarding role, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to [insert contact information]. We look forward to hearing from you!

Conclusion

As a Senior Learning Specialist at Blithequark, you will have the opportunity to make a significant impact on the customer service skills and knowledge of our associates. If you are a motivated and experienced professional with a passion for training and development, we encourage you to join our team. Apply now and be part of our dynamic and innovative organization!