Experienced Full-Time Customer Experience Chatroom Operator - Remote Opportunity with blithequark

Join the blithequark Team: Where Conversations Come Alive

blithequark is a pioneering company that's revolutionizing the way enterprises connect with consumers through AI-powered conversational outreach. With a proprietary natural language processing model, our platform has facilitated over half a billion humanized conversations, making us the go-to choice for top enterprises worldwide. We're now expanding our Conversion Improvement team and looking for talented Customer Experience Chatroom Operators to join our remote team!

About Us

At blithequark, we're passionate about empowering enterprises to capture intent and drive meaningful conversations. Our focus on humanized conversations has sparked rapid growth since our inception in 2016. We're well-funded and committed to accelerating our next era of growth and expansion. As a remote team, we prioritize core values that foster personal growth, and every team member has a direct impact on our company's success.

Job Overview

As a Customer Experience Chatroom Operator, you'll play a vital role in handling top clients and use cases for blithequark. This is a unique opportunity to join a team of customer service driven individuals who are quick on their feet and can empathize with consumers. You'll read consumer responses, respond contextually, and categorize them accurately. Your goal will be to provide thoughtful, articulate, and appropriate guidance specific to each conversation, industry, and subject.

Key Responsibilities:

• Respond to inbound messages via our chat room to leads regarding questions or concerns around the product or service, utilizing point and click frequently asked questions canned responses.
• Create ad-hoc responses that are relevant, appropriate, and compliant with the records industry and vertical.
• Escalate conversations to leadership when needed.
• Document frequently asked questions for continual improvement.
• Add relevancy to canned responses.
• Maintain 98% or above accuracy in response handling.
• Maintain a Replies per Hour rate of 60 replies per hour worked.
• Participate in other projects as assigned.

Requirements and Qualifications

Essential Skills and Abilities:

• Experience in a Customer Service Chatroom environment.
• Experience with writing responses to consumers in a real-time, chat-based environment.
• Familiarity with verticals like Automobile Insurance, Health Insurance, Prescription Drug Plans.
• Professionalism in all interactions.
• Exceptional attention to detail, high standard of excellence/perfection.
• Comfortability on a computer, advanced typing skills.
• Good grammatical, spelling, and logic skills.
• Exceptional verbal, communication, and written skills.
• Reliable and responsible to a designated schedule.
• Must have reliable strong internet/WiFi.

Education:

• High School or equivalent.
• College Degree a plus.

What We Offer

Benefits and Perks:

• Full-time role with a comprehensive benefits program.
• Remote work opportunity with a flexible schedule.
• Opportunity to work with a cutting-edge AI-powered conversational outreach platform.
• Collaborative and dynamic work environment.
• Professional growth and development opportunities.

Our Core Values

At blithequark, we're guided by a set of core values that drive our daily work and interactions:

Lean:

We strive for efficiency and effectiveness in our work, finding the right balance between administration and action. We continuously review and improve our processes to ensure we're working smart and delivering value.

Passion:

We're passionate about our work and our clients. We take ownership of our roles and seek opportunities to grow and expand beyond our base responsibilities. We're committed to enabling our clients' success and driving business outcomes.

Happiness:

We prioritize work-life balance and well-being. We offer remote work options, wellness programs, and benefits that support our team members' overall happiness and quality of life.

Improve:

We're committed to continuous improvement and innovation. We encourage feedback, suggestions, and ideas for streamlining and enhancing our processes and workflows.

Team:

We support and assist each other, recognizing that our individual contributions impact the team's success. We work collaboratively to achieve common goals and celebrate each other's achievements.

Why Join blithequark?

If you're passionate about delivering exceptional customer experiences, working with cutting-edge technology, and growing your career in a dynamic and supportive environment, we want to hear from you! As a Customer Experience Chatroom Operator with blithequark, you'll have the opportunity to:

• Work with a pioneering company that's revolutionizing conversational outreach.
• Develop your skills and expertise in a customer service chatroom environment.
• Collaborate with a talented team of professionals who share your passion for customer experience.
• Enjoy a flexible and remote work arrangement with a comprehensive benefits program.
• Contribute to the growth and success of a fast-paced and innovative company.

How to Apply

If you're excited about this opportunity and believe you'd be a great fit for our team, please submit your application. We can't wait to hear from you and discuss how you can join our team of talented professionals!