**Experienced Full Stack Customer Service Agent – Remote Contact Center Representative (Full-Time & Part-Time) at blithequark**

Are you a highly motivated and customer-focused individual looking for a challenging and rewarding role in a dynamic work environment? Do you have excellent communication and problem-solving skills, with a passion for delivering exceptional customer experiences? If so, we encourage you to apply for the Experienced Full Stack Customer Service Agent position at blithequark. **About blithequark** blithequark is a leading provider of business process outsourcing, staff augmentation, contact center customer services, and IT Services. We help our clients take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. With a strong commitment to innovation, customer satisfaction, and employee development, we strive to be the best in the business. **Job Summary** As an Experienced Full Stack Customer Service Agent at blithequark, you will be responsible for providing exceptional customer experiences through various channels, including phone, email, and chat. You will work closely with our team to resolve customer issues, sell new products and services, and ensure best-in-class customer satisfaction. This is a full-time and part-time remote position, offering a competitive salary, comprehensive benefits, and opportunities for career growth and development. **Key Responsibilities** * Listen to customers, understand their needs, and resolve customer issues in a timely and professional manner * Utilize systems and technology to complete account management tasks, including data entry, order processing, and customer profile management * Recognize sales opportunities and apply sales skills to upgrade customer experiences and increase revenue * Explain and position products and processes with customers, ensuring they understand the value and benefits of our services * Appropriately escalate customer dissatisfaction with managerial team to ensure prompt resolution * Ensure first call resolution through problem-solving and effective call handling, minimizing the need for follow-up calls * Collaborate with team members to achieve sales and customer satisfaction targets, sharing best practices and knowledge to drive continuous improvement **Essential Qualifications** * 18 years of age or older * High school diploma or equivalent * Excellent organizational, written, and oral communication skills * Ability to type swiftly and accurately (20+ words per minute) * Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook) * Basic understanding of Windows operating system * Highly reliable with the ability to maintain regular attendance and punctuality * Ability to evaluate, troubleshoot, and follow-up on customer issues * Aptitude for conflict resolution, problem-solving, and negotiation * Customer service-oriented (empathetic, responsive, patient, and conscientious) * Ability to multi-task, stay focused, and self-manage in a fast-paced environment **Preferred Qualifications** * Previous experience in customer service, sales, or a related field * Knowledge of contact center software and technology * Experience working in a remote or virtual environment * Strong team orientation and customer focus * Ability to thrive in a fast-paced environment where change and ambiguity are prevalent * Excellent interpersonal skills and the ability to build relationships with team members and customers **Skills and Competencies** * Excellent communication and problem-solving skills * Ability to work in a team environment and collaborate with colleagues * Strong customer service skills, with a focus on empathy, responsiveness, and patience * Ability to adapt to changing priorities and deadlines * Strong organizational and time management skills * Ability to work in a fast-paced environment and prioritize tasks effectively * Strong analytical and problem-solving skills, with the ability to evaluate and resolve complex customer issues **Career Growth Opportunities and Learning Benefits** At blithequark, we are committed to the growth and development of our employees. We offer a range of training and development programs, including: * Comprehensive onboarding and training programs * Ongoing coaching and mentoring * Opportunities for career advancement and professional growth * Access to industry-leading tools and technology * Collaborative and supportive work environment **Work Environment and Company Culture** blithequark is a dynamic and innovative company, with a strong commitment to customer satisfaction and employee development. Our work environment is collaborative and supportive, with a focus on teamwork, open communication, and continuous improvement. We offer a range of benefits and perks, including: * Flexible work arrangements and remote work options * Comprehensive benefits package, including medical, dental, and vision coverage * Paid time off and holidays * Regular raises and bonuses * Opportunities for career advancement and professional growth * Collaborative and supportive work environment **Compensation and Benefits** We offer a competitive salary, comprehensive benefits, and opportunities for career growth and development. Our compensation package includes: * Salary: $12.10 - $16.10 per hour * Comprehensive benefits package, including medical, dental, and vision coverage * Paid time off and holidays * Regular raises and bonuses * Opportunities for career advancement and professional growth **Physical Requirements** This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds. **Conditions of Employment** * Must be authorized to work in the country where the job is based * Must be willing to submit up to a Level II background and/or security investigation with a fingerprint * Must be willing to submit to drug screening * Must be able to maintain regular attendance and punctuality **Reasonable Accommodation** It is the policy of blithequark to provide reasonable accommodation when requested by a qualified applicant or employee with a disability unless such accommodation would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. **Equal Opportunity Employer** blithequark is an equal opportunity employer, committed to diversity and inclusion. We welcome applications from qualified candidates of all backgrounds, and we are committed to creating a work environment that is free from discrimination and harassment. **How to Apply** If you are a motivated and customer-focused individual with a passion for delivering exceptional customer experiences, we encourage you to apply for the Experienced Full Stack Customer Service Agent position at blithequark. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! Apply for this job