Experienced Remote Interviewer and Customer Service Representative - Telemed Support and Client Engagement Specialist

Introduction to blithequark

At blithequark, we are pioneers in the telemedicine industry, committed to delivering exceptional patient care and customer service. Our team of dedicated professionals works tirelessly to ensure that our clients receive the highest quality support, and we are now seeking an experienced Remote Interviewer and Customer Service Representative to join our dynamic team. As a key member of our Telemed team, you will play a vital role in supporting our mission to provide top-notch service to our clients, agents, brokers, and applicants.

Job Purpose and Responsibilities

The primary objective of this role is to provide exceptional support to our Telemed team by ensuring that all incoming work is assigned and completed within the same day. As a Remote Interviewer and Customer Service Representative, your daily duties will include, but are not limited to:

• Answering incoming telephone calls for Telemed Interviews, field offices, agents, brokers, applicants, and clients
• Handling complaints and resolving issues in a professional and courteous manner
• Conducting interviews to obtain health history and personal information from clients applying for insurance
• Promoting professionalism and adhering to confidentiality agreements
• Providing exceptional customer service and supporting the mission statement to develop, enhance, and promote quality customer service through team efforts
• Exhibiting flexibility, sensitivity, and respect, maintaining a working relationship with all team members
• Participating in training and development programs to improve skills and knowledge
• Cross-training to other positions as directed and mentoring new employees
• Answering questions on process and system functionality
• Maintaining a professional image and exhibiting a professional demeanor at all times while representing blithequark

Key Responsibilities and Expectations

In this role, you will be expected to:

• Set goals and objectives for professional growth and review and revise them on an ongoing basis
• Provide input and support management/practice decisions
• Work collaboratively with Team Leads, Supervisors, Managers, and/or Director of Operations
• Maintain certification where applicable and continue to improve skills
• Adhere to blithequark's policies and procedures, ensuring compliance with regulatory requirements

Qualifications and Requirements

To be successful in this role, you will need:

• A High School diploma or equivalent
• Good organizational skills, effective communication skills, and critical thinking abilities
• The ability to work compatibly as a team member with co-workers
• Logical thinking and problem-solving skills
• Preferably 6 months of customer service experience and knowledge of medical terminology

Remote Work Requirements

To work remotely with blithequark, you will need:

• A desktop or laptop computer with Windows 10 or newer (no Chromebooks, iPads, or tablets)
• A second monitor (prior to starting the position, if hired)
• High-speed internet capable of being wired (cannot use Wi-Fi for this position)
• A headset
• A dedicated office or quiet place in your home to work

Career Growth and Development Opportunities

At blithequark, we are committed to the growth and development of our employees. As a Remote Interviewer and Customer Service Representative, you will have access to:

• Comprehensive training programs to improve your skills and knowledge
• Opportunities for cross-training and professional development
• Mentorship and coaching from experienced team members
• Regular performance feedback and evaluations
• Opportunities for advancement and career progression

Work Environment and Company Culture

At blithequark, we pride ourselves on our positive and supportive work environment. As a remote employee, you will be part of a dynamic team that values:

• Collaboration and teamwork
• Open communication and transparency
• Respect and empathy for our clients and colleagues
• Continuous learning and improvement
• Work-life balance and flexibility

Compensation, Perks, and Benefits

As a Remote Interviewer and Customer Service Representative at blithequark, you can expect:

• Competitive hourly rates
• Opportunities for overtime and bonuses
• Comprehensive benefits package, including health, dental, and vision insurance
• 401(k) retirement plan and matching contributions
• Paid time off and holidays
• Access to employee discounts and perks

Conclusion

If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity to join our team at blithequark. As a Remote Interviewer and Customer Service Representative, you will play a vital role in supporting our mission to provide top-notch service to our clients. Don't miss out on this chance to grow your career with a dynamic and supportive team. Apply now to take the first step towards an exciting and rewarding career with blithequark!