Experienced Customer Service Representative – Remote Opportunity in Kentucky for Delivering Exceptional Pet Parent Experiences

Welcome to blithequark

At blithequark, we're passionate about making a difference in the lives of pet parents and their furry friends. As a leading pet pharmacy, we're dedicated to delivering exceptional, memorable, and reliable experiences that exceed our customers' expectations. Our team is made up of strong, passionate individuals who share our vision and are committed to providing outstanding care and wellness services. If you're a customer-focused professional looking for a challenging and rewarding role, we invite you to join our amazing team as a Customer Service Representative.

About the Role

In this remote role, you'll be working from the comfort of your own home, engaging directly with our pharmacy customers who contact us for a variety of topics. Your primary responsibility will be to provide exceptional customer service via inbound calls and other communication platforms. You'll research and problem-solve to determine appropriate solutions for our customers, following up as needed to resolve issues and ensure their complete satisfaction. We're not looking for order-takers or script-readers; we're searching for individuals who can think critically, engage with our customers, and provide personalized solutions while adhering to high safety and regulatory standards.

Key Responsibilities:

• Engage directly with pharmacy customers via inbound calls and other communication platforms to provide exceptional customer service and support
• Research and problem-solve to determine appropriate solutions for customers, following up as needed to resolve issues and ensure complete satisfaction
• Go above and beyond to "wow" our customers, providing personalized solutions and exceeding their expectations
• Collaborate with internal teams to resolve customer issues and improve overall customer experience
• Stay up-to-date with product knowledge, services, and promotions to provide accurate and informative support to customers

What We're Looking For

To be successful in this role, you'll need to have a strong passion for delivering exceptional customer service, excellent communication skills, and the ability to multi-task and think critically. You should be comfortable working in a fast-paced environment, flexible to shift schedules and work overtime as needed, and committed to being your best. We're looking for individuals who share our values, are passionate about making a difference, and are eager to grow and develop their skills and careers.

Essential Qualifications:

• 1-2 years of experience working in a customer-focused environment
• Excellent communication skills, both written and verbal
• Ability to multi-task and think critically, with strong problem-solving skills
• Flexibility to shift schedule and work overtime as needed
• Must be able to pass background check for KY Rx Tech license

Preferred Qualifications:

• Experience working in a remote or virtual environment
• Knowledge of pet health and wellness, or a passion for learning about the industry
• Experience with customer relationship management (CRM) software or other customer service platforms
• Certification in customer service or a related field

What We Offer

At blithequark, we're committed to providing our team members with a supportive and inclusive culture, competitive pay and benefits, and opportunities for growth and development. We empower our team members to build, grow, and unleash their full potential, and we recognize and reward their contributions and achievements. As a Customer Service Representative, you'll have the opportunity to make a real difference in the lives of pet parents and their pets, and to be part of a team that is dedicated to delivering exceptional customer experiences.

Career Growth Opportunities:

• Professional development and training programs to help you grow and develop your skills and career
• Opportunities for advancement and promotion within the company
• Recognition and reward programs to recognize and reward your contributions and achievements

Work Environment and Company Culture:

• A supportive and inclusive culture that values diversity and promotes belonging
• A collaborative and dynamic work environment that encourages teamwork and innovation
• A commitment to making a difference in the lives of pet parents and their pets

Compensation, Perks, and Benefits

We offer a competitive salary and benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off. We also provide a range of perks and benefits, including flexible scheduling, remote work options, and opportunities for professional development and growth.

How to Apply

If you're a customer-focused professional who is passionate about delivering exceptional customer experiences, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to our website. We can't wait to hear from you and explore how you can join our amazing team at blithequark.

Equal Opportunity Employer

blithequark is an equal opportunity employer, committed to diversity and inclusion in all aspects of our business. We welcome applications from qualified candidates of all backgrounds, and we are committed to providing reasonable accommodations to applicants with disabilities. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, please contact us at CAAR@blithequark.com.

Conclusion

Thank you for considering this exciting opportunity to join our team at blithequark as a Customer Service Representative. We're passionate about making a difference in the lives of pet parents and their pets, and we're committed to delivering exceptional customer experiences. If you're a customer-focused professional who shares our values and is eager to grow and develop your skills and career, we invite you to apply for this role. We look forward to hearing from you and exploring how you can join our amazing team.