Experienced Call Center Representative for Data Entry and Customer Service – Remote Opportunity with blithequark

Introduction to blithequark

blithequark is a leading healthcare, pharmacy, and retail company with a long history of caring for communities. As an integrated healthcare leader, blithequark aims to create more happy lives through better health. With a strong presence in the US retail pharmacy and healthcare sectors, blithequark operates almost 9,000 retail stores across America, Puerto Rico, and the U.S. Virgin Islands, serving nearly 10 million customers every day. blithequark pharmacists play a vital role in the US healthcare system by providing a wide range of pharmacy and healthcare services, including those that drive equitable access to care for the nation's medically underserved populations.

Job Overview

As a Call Center Representative for Data Entry and Customer Service at blithequark, you will be responsible for performing information section and patient enrollment, handling high-volume customer requests, and utilizing pharmacy systems to retrieve patient and medication data. You will work under direct supervision and follow established guidelines and procedures to ensure compliance with organizational policies and techniques. This is a full-time remote opportunity with a salary range of $25-$35 per hour.

Key Responsibilities

• Utilize blithequark's prescription data entry methodology and rules to process new patient enrollments by entering information into a suitable system.
• Handle patient medication requests within HIPAA guidelines and enter refill orders for processing.
• Investigate to obtain missing prescription data and interpret medical abbreviations (SIG codes).
• Resolve all data entry-related exceptions.
• Handle communication to patients (inbound calls, visits, messages) and resolve outbound calls to prescribers and patients on a case-by-case basis.
• Resolve Third-Party Rejections by reviewing, gathering information, making corrections, and resubmitting for processing according to individual plan requirements.
• Make phone calls to payers and others to obtain information, gain override approval, or otherwise resolve Third-Party Rejections.
• Provide support to Pharmacists, both those in the office and those in different locations.
• Identify and communicate issues to senior-level staff as appropriate.

Essential Qualifications

• High School Diploma or GED.
• Basic level computer skills (e.g., start and shut down a computer, use a mouse to point and click, start and close programs, switch between applications, save files, print documents, and access information online).
• Basic web browser skills, including opening a browser, typing URLs in the correct location, using a search engine, bookmarking a site, navigating using back/forward/stop buttons, and completing forms online.
• Intermediate-level keyboarding skills (at least 25 WPM, typing by memory, formatting documents).
• Ability to communicate effectively in writing and verbally.
• 18 years old or older.

Preferred Qualifications

• At least 1 year of pharmacy technician experience in a retail or call center environment.
• At least 1-2 years as a pharmacy technician with a certification/registration by the state as granted by the State Board for Pharmacies or nationally recognized certification agency.
• Experience providing customer service to internal and external customers, including meeting quality standards for services and assessment of customer satisfaction.
• Intermediate to advanced-level keyboarding skills (at least 35 WPM, typing by memory, formatting documents).
• Fluency in Spanish and English.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our employees. As a Call Center Representative for Data Entry and Customer Service, you will have opportunities to develop your skills and knowledge in pharmacy operations, customer service, and data entry. You will also have access to training and development programs to help you advance in your career.

Work Environment and Company Culture

blithequark is an equal opportunity employer, including disabled/veterans. We are committed to creating a diverse and inclusive work environment that values the contributions of all employees. Our company culture is built on a foundation of respect, integrity, and a commitment to excellence. We offer a collaborative and supportive work environment that encourages employees to grow and develop in their careers.

Compensation, Perks, and Benefits

As a Call Center Representative for Data Entry and Customer Service at blithequark, you will be eligible for a competitive salary range of $25-$35 per hour. You will also be eligible for a range of benefits, including health insurance, retirement savings, and paid time off. We offer a comprehensive benefits package that is designed to support the well-being and financial security of our employees.

Conclusion

If you are a motivated and detail-oriented individual with excellent customer service skills, we encourage you to apply for this exciting opportunity to join the blithequark team as a Call Center Representative for Data Entry and Customer Service. This is a remote opportunity that offers flexibility and work-life balance, as well as opportunities for career growth and development. Apply now to take the first step in your journey with blithequark!