Experienced Remote Customer Service Representative – Delivering Exceptional Support and Benefits Administration Services at blithequark

Introduction to blithequark and the Role

At blithequark, we are dedicated to providing top-notch benefits administration services to our valued customers. As a leader in the industry, we are committed to delivering exceptional support and ensuring that our customers receive the best possible experience. We are now seeking a highly skilled and passionate Remote Customer Service Associate to join our team and play a vital role in our mission to provide comprehensive benefits administration services.

As a Remote Customer Service Associate at blithequark, you will be the initial point of contact for inquiries from potential and existing members regarding their pensions and other financial benefits. You will provide one-to-one inbound telephone contact with applicants, beneficiaries, and enrollees, and periodically offer support through outbound calls. Your exceptional customer service skills, natural empathy, and determination to deliver comprehensive resolutions will make you an invaluable asset to our team.

Key Responsibilities

In this role, you will be responsible for:

• Providing clear, complete, accurate, and objective information to customers based on a full understanding of program requirements
• Accurately documenting enrollment requests, status changes, complaints, and grievances
• Entering application and enrollment information into a web-based computer system for customers as needed
• Maintaining technical and program policy proficiency within client rules and guidelines, as well as other related program policies
• Providing support through outbound calls as needed
• Working collaboratively with colleagues to achieve team goals and objectives

Essential Qualifications

To be successful in this role, you should meet the following requirements:

• High School Diploma or GED
• Must be at least 18 years of age
• Ability to successfully pass a criminal background check
• Previous customer service and/or call center experience
• Proficiency with MS Office and keyboarding
• Ability to establish and maintain effective working relationships with applicants, beneficiaries, and co-workers
• Ability to problem-solve through analysis and ongoing feedback
• Achieve results through knowledge, empathy, and commitment
• Ability to work with people of diverse backgrounds

Preferred Qualifications

While not essential, the following qualifications are highly preferred:

• Experience working with healthcare and employer benefits
• Ability to successfully complete paid training
• Flexibility to work an 8-hour shift between 8am-10pm EST, Monday-Friday

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our employees. As a Remote Customer Service Associate, you will have access to a range of career growth opportunities and learning benefits, including:

• Paid training program to teach you the skills needed to succeed in your role
• Opportunities for advancement and professional growth
• Access to a range of training and development programs to enhance your skills and knowledge
• A supportive and collaborative work environment that encourages learning and growth

Work Environment and Company Culture

At blithequark, we pride ourselves on our positive and supportive work environment. As a Remote Customer Service Associate, you will be working from the comfort of your own home, with the flexibility to manage your schedule and workload. You will be part of a dynamic and collaborative team that is dedicated to delivering exceptional customer service and support.

Our company culture is built on the values of respect, empathy, and commitment to excellence. We believe in fostering a work environment that is inclusive, supportive, and encouraging, and we are committed to helping our employees thrive both personally and professionally.

Compensation, Perks, and Benefits

As a Remote Customer Service Associate at blithequark, you will be eligible for a range of compensation, perks, and benefits, including:

• Competitive hourly rate of $16.00 per hour after training
• Paid training program at $15.00 per hour
• Full-time schedule with 40 hours per week
• Full benefits package, including health insurance, voluntary dental and vision programs, life and disability insurance, and a retirement savings plan
• Paid holidays and paid time off (PTO) or vacation and/or sick time
• Opportunities for bonuses and incentives based on performance

Conclusion

If you are a motivated and passionate customer service professional looking for a new challenge, we encourage you to apply for the Remote Customer Service Associate role at blithequark. With our comprehensive training program, competitive compensation and benefits package, and supportive work environment, you will have everything you need to succeed and grow in your career. Don't miss out on this exciting opportunity to join our team and make a difference in the lives of our customers. Apply now and take the first step towards a rewarding and fulfilling career at blithequark.