Experienced Full Stack Customer Service Representative – Health Insurance Coverage for Maryland Residents - Remote Work Opportunity

Join the blithequark Team: Empowering Maryland Residents with Health Insurance Solutions

Are you passionate about helping others and making a positive impact on their lives? Do you have a strong desire to provide exceptional customer service and support? blithequark is seeking a talented and experienced Customer Service Representative to join our remote team, serving Maryland residents seeking health insurance coverage. As a trusted partner in the health insurance industry, we empower individuals and families to make informed decisions about their healthcare needs.

About blithequark

At blithequark, we're dedicated to providing top-notch health insurance solutions and exceptional customer experiences. Our team is driven by a passion for helping others, and we're committed to fostering a culture of empathy, understanding, and support. As a remote team member, you'll have the opportunity to work from the comfort of your own home, while still being part of a dynamic and collaborative team.

Job Summary

We're looking for a highly skilled and experienced Customer Service Representative to join our team. As a Customer Service Representative, you'll be responsible for providing information and assistance to Maryland residents seeking health insurance coverage. You'll work in a fast-paced, remote call center environment, responding to inbound phone calls and providing exceptional customer service. If you have a strong background in call center experience, healthcare, and customer service, we encourage you to apply for this exciting opportunity.

Key Responsibilities:

• Answer inbound phone calls to provide information and assistance regarding health care insurance options to Maryland residents.
• Update customer and account information as needed, ensuring accuracy and efficiency.
• Update case records and notate the purpose of each call, providing a clear and concise summary of customer interactions.
• Utilize multiple database applications as resources to provide the best possible solutions for customers.
• Be open to feedback and coaching, demonstrating a commitment to continuous improvement and growth.
• Respond to general customer inquiries, providing timely and effective support.
• Strive to meet performance metrics, ensuring continued professional growth opportunities and contributions to the team.

Requirements:

To be successful in this role, you'll need to meet the following requirements:

• High school diploma or equivalent; college attendance or degree is preferred.
• Strong verbal and written communication skills, with the ability to effectively engage with customers and coworkers.
• Minimum 1 year of call center experience, with a proven track record of providing exceptional customer service.
• Minimum 1 year of healthcare experience, with a strong understanding of health insurance policy and terminology.
• Computer proficiency, with experience using multiple computer applications and database systems.
• Ability to learn and understand health insurance policy and terminology, providing the best possible solutions for customers.
• Strong interpersonal skills, with the ability to engage and interact well with customers and coworkers.
• Ability to problem-solve, prioritize, and multi-task, utilizing multiple computer applications while interacting with customers.
• Must be flexible, reliable, and available for occasional overtime as needed.
• Must be able to pass required skill and knowledge assessment tests.
• Able to commit to 3 weeks of class training without missing any time from work.
• Able to commit to 4 weeks of supervised call taking (nesting) without missing any time from work.

Technical Requirements:

To ensure success in this role, you'll need to have the following technical capabilities:

• Compatible computer: Windows 10, MAC OS 10.14 (Mojave) or higher.
• Webcam and headset.

What We Offer:

At blithequark, we're committed to providing a comprehensive benefits package and a supportive work environment. Here are just a few of the benefits and perks you'll enjoy as a team member:

• Competitive hourly rate: $16.63 per hour.
• Full-time schedule: 40 hours per week, Monday-Friday.
• Comprehensive benefits package, including:
  • Dental insurance.
  • Health insurance.
  • Vision insurance.
• Remote work opportunity, with the flexibility to work from home.
• Referral bonus: Refer a friend and receive $50 after they work 90 days.

Career Growth Opportunities:

At blithequark, we're committed to supporting the growth and development of our team members. Here are just a few of the opportunities you'll have to advance your career:

• Continuous training and coaching, ensuring you have the skills and knowledge needed to succeed.
• Performance-based promotions and opportunities for advancement.
• Collaborative and dynamic work environment, with opportunities to contribute to team goals and initiatives.

Why Join blithequark?

At blithequark, we're passionate about making a positive impact on the lives of others. Here are just a few reasons why you should consider joining our team:

• Opportunity to make a difference: As a Customer Service Representative, you'll have the chance to positively impact the lives of Maryland residents seeking health insurance coverage.
• Collaborative and supportive team environment: Our team is dedicated to supporting and empowering each other, ensuring success and growth.
• Comprehensive benefits package: We offer a comprehensive benefits package, including dental, health, and vision insurance.
• Remote work opportunity: Enjoy the flexibility and convenience of working from home.

How to Apply:

If you're passionate about helping others and making a positive impact, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to join our team. We look forward to hearing from you!