Experienced Full Stack Software Engineer – Web & Cloud Application Development

Join the Team at Blithequark: Delivering Exceptional Customer Experiences from Home

Blithequark, a leading diversified healthcare benefits organization, is seeking a highly motivated and customer-focused individual to join our team as a Work From Home Customer Service Representative (Entry Level) in the US. As a key member of our customer service team, you will play a vital role in delivering outstanding customer experiences, resolving issues, and ensuring satisfaction. If you're passionate about helping others and have excellent communication skills, we encourage you to apply for this exciting opportunity.

About Blithequark

Blithequark, an auxiliary of Blithequark Wellbeing, serves approximately 38 million individuals and offers a wide range of traditional, voluntary, and consumer-directed health insurance products and related services, including clinical, pharmacy, dental, social wellbeing, group life, disability plans, and clinical management functions. Our mission is to improve the health and wellbeing of our members, and we're committed to creating a supportive and inclusive work environment that fosters growth and development.

Job Summary

As a Work From Home Customer Service Representative at Blithequark, you will be responsible for handling inbound customer inquiries, providing accurate information about our products and services, and resolving customer complaints in a professional and empathetic manner. You'll work in a fast-paced, remote environment and be expected to meet or exceed performance objectives for productivity and quality.

Key Responsibilities:

• Handle inbound customer requests promptly and effectively, responding to customer inquiries via telephone, email, and chat.
• Provide accurate and up-to-date information about our products, services, and policies, ensuring that customers have a positive experience.
• Assist customers with navigating our online portals and tools, resolving technical issues, and addressing concerns.
• Resolve customer complaints and escalate issues on a case-by-case basis, demonstrating a commitment to customer satisfaction.
• Maintain a high level of professionalism and empathy in all interactions, ensuring that customers feel valued and supported.
• Meet or exceed performance objectives for productivity and quality, adhering to established standards and guidelines.

Required Skills and Qualifications:

• High school diploma or equivalent required; associate's or bachelor's degree preferred.
• Excellent verbal and written communication skills, with the ability to effectively interact with customers and colleagues.
• Strong customer service orientation, with a passion for helping others and resolving issues.
• Ability to multitask and navigate computer systems efficiently, with basic computer skills and experience with online tools.
• Flexibility to work in a high-speed, remote environment, with a reliable internet connection and a quiet workspace.
• No related experience required; this is an entry-level position with opportunities for growth and development.

Preferred Qualifications:

• Related experience in customer care or call center environment preferred but not required.
• Experience with customer relationship management (CRM) software and other technology tools.
• Strong problem-solving skills and attention to detail, with the ability to quickly learn and apply new information.

Working Hours and Benefits

We offer flexible schedules, including nights and weekends, to accommodate your needs. As a valued member of our team, you'll enjoy a comprehensive benefits package, including:

• Competitive compensation and bonuses.
• Comprehensive benefits package, including medical, dental, and vision coverage.
• Retirement savings plan with company match.
• Paid time off and holidays.
• Opportunities for professional growth and development, with training and education programs.

Why Join Blithequark?

By joining Blithequark, you'll become part of a team dedicated to improving the health and wellbeing of our members. You'll have the opportunity to make a meaningful impact, work in a supportive and inclusive environment, and enjoy a range of benefits and perks. Our company culture is built on values of empathy, integrity, and excellence, and we're committed to creating a workplace that is engaging, challenging, and rewarding.

Career Growth and Learning Benefits:

At Blithequark, we're committed to helping our employees grow and develop their skills. We offer a range of training and education programs, including:

• Comprehensive onboarding program to ensure a smooth transition.
• Ongoing training and coaching to help you develop your skills and expertise.
• Opportunities for advancement and career growth, with a clear path for progression.
• Professional development programs, including mentorship and leadership development.

Work Environment and Company Culture:

At Blithequark, we pride ourselves on creating a supportive and inclusive work environment that fosters growth and development. Our company culture is built on values of empathy, integrity, and excellence, and we're committed to making a positive impact on the communities we serve.

What We Offer:

• A dynamic and supportive work environment that encourages collaboration and innovation.
• A flexible and remote work arrangement that allows you to work from home.
• A comprehensive benefits package and competitive compensation.
• Opportunities for professional growth and development, with training and education programs.

How to Apply:

If you're passionate about delivering exceptional customer experiences and have excellent communication skills, we encourage you to apply for this exciting opportunity. Please visit our careers page at Blithequark Careers to submit your application.

Don't miss this opportunity to join our team and make a meaningful impact on the lives of our members. Apply today and start your journey with Blithequark!