Patient Account Representative - Remote Call Center/Customer Service Expert at blithequark

Join the blithequark Team as a Patient Account Representative - Elevate Patient Experience and Drive Revenue Cycle Excellence Remotely

blithequark is revolutionizing the healthcare industry with its innovative approach to patient care and revenue cycle management. We're seeking a highly skilled and compassionate Patient Account Representative to join our dynamic team, working remotely to support two of our esteemed facilities. As a key member of our Revenue Cycle team, you will play a vital role in delivering exceptional customer service, ensuring timely and accurate reimbursement, and driving process improvements.

About the Role

As a Patient Account Representative at blithequark, you will be the primary point of contact for patients, hospital staff, insurance companies, and external vendors. Your excellent communication skills, empathy, and attention to detail will enable you to effectively address customer inquiries, resolve issues, and provide personalized support. You will work in a fast-paced, remote environment, utilizing your technical skills to update and document financial data, analyze reports, and identify opportunities for improvement.

Key Responsibilities

• Respond to inbound and make outbound calls to patients, hospital staff, and external parties, providing timely and effective resolution to inquiries and concerns.
• Maintain high levels of productivity and quality while managing multiple tasks, ensuring timely resolution of analytic reports and follow-up activities.
• Utilize various resources, including payor websites, provider service lines, and analytics tools, to research and resolve patient account issues.
• Participate in Accounts Receivable (A/R) clean-up projects and other initiatives aimed at improving revenue cycle efficiency and patient satisfaction.
• Take ownership of assigned tasks, demonstrating initiative and a commitment to delivering exceptional customer service.
• Communicate effectively with internal and external customers, listening actively and responding clearly and professionally.
• Collaborate with supervisors, peers, and other departments to achieve shared goals and objectives.
• Provide training and support to new or existing staff members as needed, sharing knowledge and expertise.
• Identify opportunities to reduce call volumes and wait times, improving overall customer satisfaction.
• Demonstrate leadership qualities and a proactive approach to problem-solving, contributing to a positive and productive team culture.

Essential and Preferred Qualifications

To succeed in this role, you will need:

• A High School Diploma or GED Equivalent (required).
• Proficiency in Microsoft Office applications, including Word, Excel, and Outlook (required).
• Experience with Epic or other patient accounting systems (preferred).
• 1-2 years of previous customer service experience, preferably in a healthcare or financial services setting (preferred).

Skills and Competencies

The ideal candidate will possess:

• Excellent verbal and written communication skills, with the ability to effectively interact with diverse customer groups.
• Strong customer service and interpersonal skills, with a patient-centric approach.
• General accounting and bookkeeping skills, with a basic understanding of medical billing and terminology.
• The ability to work independently in a remote environment, with a high degree of self-motivation and discipline.
• Strong analytical and problem-solving skills, with the ability to identify and resolve complex issues.

Career Growth and Development

At blithequark, we are committed to supporting the growth and development of our employees. As a Patient Account Representative, you will have opportunities to:

• Develop your skills and expertise in revenue cycle management and patient accounting.
• Participate in training and professional development programs, enhancing your knowledge and career prospects.
• Take on additional responsibilities and contribute to special projects, expanding your role and impact within the organization.

Work Environment and Culture

As a remote employee at blithequark, you will enjoy:

• A flexible and supportive work environment, with the autonomy to manage your workload and work schedule.
• Opportunities to connect with colleagues and leaders through virtual team-building activities and regular check-ins.
• A culture that values innovation, collaboration, and customer-centricity.

Compensation and Benefits

blithequark offers a competitive compensation package and a range of benefits, including:

• A salary commensurate with your experience and qualifications.
• A comprehensive benefits package, including health insurance, paid time off, and retirement savings options.
• Opportunities for professional growth and development, with tuition reimbursement and training programs.

Join Our Team

If you are a dedicated and compassionate professional with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity at blithequark. As a Patient Account Representative, you will play a vital role in driving revenue cycle excellence and elevating the patient experience. Apply now to join our dynamic team and take the next step in your career!