Experienced Customer Service Remote Agent - Ideal for College Students in Illinois, Iowa, or Wisconsin - Dynamic Inbound Call Center Environment

Join the blithequark Team as a Customer Service Remote Agent

blithequark is seeking highly motivated and personable Customer Service Representatives to join our growing inbound call center team. As a Customer Service Remote Agent, you will have the opportunity to work from the comfort of your own home, providing top-notch service to our clients across various industries. This is an ideal opportunity for college students looking to gain valuable work experience, develop essential skills, and build a career in customer service.

About blithequark

blithequark is a leading full-service customer contact center that provides professional, cost-effective services to companies of all sizes. With over 20 years of experience, we have established ourselves as a trusted partner for businesses across North America, serving clients in Home Services and 50 other industries. Our goal is to deliver the highest quality of customer support, and we are committed to creating a fun and engaging work environment for our agents.

Job Summary

As a Customer Service Remote Agent at blithequark, you will be responsible for managing large volumes of incoming calls and customer service inquiries. You will work closely with our clients to provide product/service information, fulfill customer needs, and resolve any issues that may arise. This is a fantastic opportunity to develop strong customer service and sales skills, enhance your written and verbal communication skills, and build your knowledge of various industries.

Key Responsibilities:

• Manage large amounts of incoming calls and customer service inquiries
• Schedule appointments for home repair companies
• Identify and assess customers' needs to achieve satisfaction
• Build sustainable relationships of trust through open and interactive communication
• Handle complaints, provide appropriate solutions and alternatives within time limits, and follow up to ensure resolution
• Follow communication procedures, guidelines, and policies

Requirements:

• Must be a permanent resident of Illinois, Iowa, or Wisconsin
• Must be able to work weekends
• Proficient with the internet, data entry, and the ability to swiftly move between multiple programs
• Good typing, computer, and customer service skills
• Strong phone contact handling skills and active listening skills
• Ability to multi-task, prioritize, and manage time effectively

Work from Home Requirements:

• PC with at least Windows 7
• Dual monitors
• USB headset
• Consistent reliable high-speed Internet access
• Quiet dedicated workspace

Benefits for Part-Time and Seasonal Employees:

• Paid Training
• Flexible Paid Time Off (FTO)

As a part-time or seasonal employee, you will have access to these benefits, which will help you balance your work and personal life. You will also have the opportunity to develop valuable skills and experience that will enhance your resume and future career prospects.

Career Growth Opportunities:

At blithequark, we are committed to helping our agents grow and develop their careers. As a Customer Service Remote Agent, you will have the opportunity to:

• Enhance your written and verbal communication skills
• Learn to adapt to a fast-paced environment
• Develop strong customer service and sales skills
• Build your knowledge of a wide variety of industries
• Develop effective strong time management and organization skills
• Move to full-time employment if your college career changes or advancement opportunities become available

Work Environment and Company Culture:

At blithequark, we pride ourselves on creating a fun and engaging work environment. Our agents enjoy:

• A dynamic and fast-paced work environment
• Opportunities for career growth and development
• A supportive and collaborative team culture
• Flexible work arrangements, including remote work options

Compensation and Benefits:

We offer competitive compensation and benefits packages, including:

• Medical Insurance
• 401K
• Flexible Spending Account (FSA)
• Flexible Paid Time Off (FTO)

Equal Employment Opportunity:

blithequark is an equal employment opportunity employer. We welcome applications from diverse candidates and are committed to creating a workplace that is inclusive and respectful of all employees.

How to Apply:

If you are a motivated and personable individual looking for a challenging and rewarding role, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!

Don't miss this opportunity to join the blithequark team and start building a successful career in customer service. Apply today and take the first step towards a fulfilling and rewarding career!