Experienced Food and Consumables Coach – Retail Leadership and Customer Service Expertise

Introduction to Walmart and the Role

At Walmart, we are driven by a mission to help people save money so they can live better. This mission is the foundation for every decision we make, from responsible sourcing to sustainability and everything in between. As a retail leader in the food and consumables sector, you will play a critical role in shaping the future of retail, tech, merchandising, finance, and hundreds of other industries, all while affecting the lives of millions of customers worldwide. We are seeking an experienced Food and Consumables Coach to join our team, someone who is passionate about delivering exceptional customer service, driving financial performance, and developing high-performing teams.

Key Responsibilities

As a Food and Consumables Coach at Walmart, your key responsibilities will include:

• Leadership and Team Development: Lead and develop teams effectively by teaching, training, and actively listening to associates. This includes touring stores, providing feedback, and communicating with all levels of associates regarding store operations, technology, business initiatives, merchandising, and company direction.
• Customer Service Excellence: Model and demonstrate exceptional customer service standards to store associates by following and demonstrating the One Best Way (OBW) service model. Manage and support customer service initiatives, ensure customer needs are met, and develop action plans to correct deficiencies.
• Financial Performance and Sales Growth: Drive the financial performance and sales of the designated store area by reviewing and evaluating P&L statements, managing expenses, monitoring merchandise presentation, and developing action plans to mitigate shrink and achieve sales and profit goals.
• Associate Development and Supervision: Provide supervision and development opportunities for hourly associates, including hiring, training, mentoring, assigning duties, setting clear expectations, and ensuring diversity and inclusion awareness.
• Compliance and Company Standards: Ensure compliance with company policies and procedures, support company mission, values, and standards of ethics and integrity, and provide direction and guidance on applying these in executing business processes and practices.

Essential Qualifications

To be successful in this role, you will need:

• 2 years of college; OR 1 year of retail experience and 1 year of supervisory experience; OR 2 years of general work experience and 1 year of supervisory experience.
• For facilities that sell firearms, successful completion of a firearms-specific Criminal Background Check (CBC) and Firearms Authorized Training may be required.
• For facilities that sell only ammunition and have state-specific requirements, a current state-issued Certificate of Eligibility may be required.
• Ability to attend and successfully complete all job-required trainings and assessments.

Preferred Qualifications

While not required, the following qualifications are preferred:

• Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
• Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University.
• General work experience supervising 5 or more direct reports, including responsibility for performance management, mentoring, hiring, and firing.

Skills and Competencies

To excel in this role, you will need to possess:

• Leadership Skills: Ability to lead and develop high-performing teams, provide clear direction and guidance, and make informed decisions.
• Customer Service Skills: Ability to deliver exceptional customer service, resolve customer complaints, and develop action plans to improve customer satisfaction.
• Financial Acumen: Ability to analyze financial data, develop budgets, and make informed decisions to drive sales growth and profitability.
• Communication Skills: Ability to communicate effectively with all levels of associates, customers, and stakeholders, both verbally and in writing.
• Adaptability and Flexibility: Ability to adapt to changing business needs, priorities, and deadlines, and to work in a fast-paced retail environment.

Career Growth Opportunities and Learning Benefits

At Walmart, we are committed to helping our associates grow and develop in their careers. As a Food and Consumables Coach, you will have access to:

• Training and Development Programs: Ongoing training and development programs to help you build your skills and knowledge, including leadership development, customer service, and financial management.
• Career Advancement Opportunities: Opportunities to advance your career within the company, including promotions to higher-level leadership roles or lateral moves to other areas of the business.
• Mentorship and Coaching: Mentorship and coaching from experienced leaders and peers to help you achieve your career goals.

Work Environment and Company Culture

At Walmart, we are proud of our company culture, which is built on a foundation of:

• Respect for the Individual: We value and respect the unique perspectives, experiences, and contributions of each associate.
• Integrity: We operate with integrity, honesty, and transparency in all our interactions, both internally and externally.
• Customer Focus: We are customer-obsessed, and we strive to deliver exceptional customer service and experiences in everything we do.
• Teamwork: We believe in the power of teamwork, collaboration, and partnership to achieve our goals and objectives.

Compensation, Perks, and Benefits

As a Food and Consumables Coach at Walmart, you can expect:

• Competitive Salary: A competitive salary that reflects your experience, skills, and qualifications.
• Benefits Package: A comprehensive benefits package, including health, dental, and vision insurance, 401(k) matching, and paid time off.
• Associate Discounts: Discounts on Walmart merchandise, both in-store and online.
• Education Assistance: Education assistance programs, including tuition reimbursement and online courses.

Conclusion

If you are a motivated and experienced retail leader looking for a new challenge, we encourage you to apply for the Food and Consumables Coach role at Walmart. With a competitive salary, comprehensive benefits package, and opportunities for career growth and development, this is an exciting opportunity to join a dynamic and fast-paced retail environment. Apply now and take the first step towards a rewarding and challenging career with Walmart.