Customer Care Representative and Dispatcher - Delivering Exceptional Customer Experience from the Comfort of Your Home with blithequark

Join the blithequark Team: Revolutionizing Customer Experience in the Roofing Industry

At blithequark, we're passionate about providing top-notch roofing solutions and an exceptional customer experience. As a rapidly growing company in the roofing industry, we prioritize high-quality service, integrity, and a customer-first approach. We're now seeking a skilled and personable Customer Care Representative to join our "work from home" team, helping us continue to deliver outstanding support to our clients in the San Antonio, Texas areas.

About blithequark and the Industry

The roofing industry is constantly evolving, with homeowners and businesses alike seeking reliable, high-quality roofing solutions. At blithequark, we're committed to staying ahead of the curve, leveraging the latest technologies and best practices to deliver exceptional results. As a Customer Care Representative, you'll play a critical role in ensuring our clients receive the support they need, when they need it.

Job Overview

As a Customer Care Representative, you'll be the primary point of contact for our clients, answering questions, scheduling consultations, and providing information on our services. This position offers the flexibility to work from home while supporting our clients in the CST time zone. You'll be an integral part of our team, working closely with our clients to understand their needs and deliver tailored solutions.

Key Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and friendly manner, ensuring prompt resolution to their queries.
• Assist customers with questions related to roofing services, warranties, quotes, and scheduling, providing accurate and helpful information.
• Maintain accurate records of customer interactions in our CRM system, ensuring seamless follow-up and support.
• Resolve customer complaints and provide appropriate solutions within set time limits, demonstrating empathy and a customer-first attitude.
• Collaborate with internal teams to ensure alignment and effective issue resolution.

Requirements

To succeed in this role, you'll need:

• Previous experience in customer service, preferably in the construction, roofing, or home services industry, with a proven track record of delivering exceptional customer experiences.
• Strong communication skills, with a customer-first attitude and a friendly, approachable demeanor.
• Problem-solving abilities, with attention to detail and a calm demeanor, even in challenging situations.
• Proficiency in CRM software and experience with customer support tools, with the ability to quickly adapt to new systems and technologies.
• The ability to work independently in a remote environment with minimal supervision, maintaining productivity and focus.
• A reliable internet connection and a quiet workspace, ensuring seamless communication with clients and internal teams.

Preferred Qualifications

While not essential, the following qualifications can give you a competitive edge:

• Knowledge of scheduling and CRM software, with experience using tools like [insert CRM software].
• Bilingual abilities, with Spanish being a preferred second language, allowing you to effectively support a broader range of clients.

What We Offer

At blithequark, we're committed to providing a supportive and inclusive work environment that fosters growth and development. As a Customer Care Representative, you'll enjoy:

• A competitive hourly rate of $5/hr USD for the first 90 days, increasing to $7/hr USD thereafter.
• A flexible "work from home" arrangement, allowing you to maintain a healthy work-life balance.
• Opportunities for career growth and professional development, as we continue to expand and evolve.
• A collaborative and dynamic team environment, with regular feedback and coaching to support your success.
• A range of benefits and perks, including [insert benefits, e.g., health insurance, paid time off, etc.].

Work Schedule

This position works Monday-Friday, 9am-6pm CST, with some weekend work required. We're looking for someone who is committed to delivering exceptional customer experiences and is available to work during these hours.

Why Join blithequark?

At blithequark, we're passionate about delivering exceptional customer experiences and making a positive impact in our community. As a Customer Care Representative, you'll be an integral part of our team, playing a critical role in shaping our clients' experiences. If you're a motivated and customer-focused individual looking for a flexible and rewarding career opportunity, we encourage you to apply.

To apply, please submit your application through the following link: https://form.asana.com/?k=7VO5TLSWQW0Ltg1Dsm2jKQ&d=1207162503655835. We can't wait to hear from you!