Experienced Healthcare Customer Service Representative – Remote Opportunity for Professional Growth and Development in a Dynamic Healthcare Environment

Introduction to blithequark

At blithequark, we are dedicated to providing exceptional healthcare and administrative support to our patients and providers. As the region's largest and most comprehensive multi-specialty physician group practice, we deliver business operations, revenue cycle, and administrative services to support the patients of over 4,000 providers. Our team is committed to delivering trusted, compassionate healthcare services at primary and specialty care clinics, as well as facilities operated by affiliate hospitals.

Job Overview

We are seeking a highly motivated and self-driven Healthcare Customer Service Representative to join our team. As a key member of our customer service team, you will have the opportunity to elevate the patient experience by addressing questions and concerns, and fielding correspondence requests primarily received via phone in a call center environment. This is a 100% remote position, and we welcome applications from out-of-state candidates.

Key Responsibilities

• Receive and bring to resolution up to 60 calls daily in a fast-paced, metric-driven environment.
• Interact directly via phone with patients, affiliate partners, payers, and healthcare providers.
• Collect payments and/or provide guidance on payment options for outstanding balances.
• Update accounts with new or corrected information; request itemized statements and/or re-bill claims when appropriate.
• Explain medical bills and identify deductibles, coinsurance, copays, and other patient financial responsibilities.
• Utilize analytical thinking for account research and reconciliation.
• Manage all interactions in a positive, caring manner.
• Perform specialized tasks as assigned by the manager and/or supervisor.

Essential Qualifications

To be successful in this role, you will need:

• A high school diploma or equivalent.
• A minimum of 2 years' healthcare experience, with preferred experience in medical billing and direct patient contact in a call center environment.
• Exposure to insurance billing and medical terminology.
• Technical proficiency and advanced verbal and written communication skills.
• Strong interpersonal skills and professional maturity.
• The ability to exercise sound judgment and work in a fast-paced environment.

Preferred Qualifications

While not essential, the following qualifications are preferred:

• Written/verbal fluency in both English and Spanish.
• Experience working in a metric-driven environment.
• Knowledge of healthcare regulations and laws.

Skill and Competencies

To excel in this role, you will need to possess the following skills and competencies:

• Excellent communication and interpersonal skills.
• Strong analytical and problem-solving skills.
• The ability to work in a fast-paced environment and prioritize tasks effectively.
• Technical proficiency and the ability to learn new systems and software.
• A strong focus on customer service and patient satisfaction.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to providing our employees with opportunities for professional growth and development. As a Healthcare Customer Service Representative, you will have access to training and development programs, as well as opportunities for advancement within the company.

Work Environment and Company Culture

Our company culture is built on a foundation of respect, empathy, and compassion. We are committed to providing a safe and secure environment for our staff and visitors, and we conduct background investigations for all prospective employees prior to their employment. We are an equal opportunity employer and support a Tobacco-Free Workplace Environment.

Compensation, Perks, and Benefits

We offer a competitive hourly rate of $21.12 - $22.40, as well as a range of benefits, including generous leave, health plans, and retirement contributions. Our benefits package is designed to support your overall well-being and provide you with a positive work-life balance.

How to Apply

If you are a motivated and customer-focused individual who is passionate about delivering exceptional healthcare services, we encourage you to apply for this exciting opportunity. Please submit your application via our website, and we will be in touch with you shortly.

Conclusion

At blithequark, we are dedicated to providing exceptional healthcare services to our patients and communities. As a Healthcare Customer Service Representative, you will play a critical role in delivering compassionate and trusted healthcare services. If you are looking for a challenging and rewarding career opportunity, we encourage you to join our team and apply for this exciting role today.