Store Support, Customer Service Rep

Overview Join to apply for the Store Support role at The Home Depot. Position Purpose Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative. • Non-sales responsibilities include customer order fulfillment, assisting customers in the lot, and administrative services. • Occasional direct interaction with customers or vendors may be required. • Direct customers to store departments or merchandise; answer questions on product order status; assist with cash management or program compliance. • Operate with minimal supervision, be detail-oriented, and manage time effectively. • Uphold integrity and focus on store objectives while supporting key operational responsibilities. • Possible specific roles: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative. Position details • Seniority level: Not Applicable • Employment type: Full-time • Location: Idaho Falls, #J-18808-Ljbffr Apply tot his job Apply To this Job