Remote Customer Service Executive – Hospitality & Dining Experience Specialist (Work‑From‑Home)
About The Elite Job – Pioneering Excellence in the Restaurant Industry
Founded on a passion for unforgettable dining experiences, The Elite Job has earned a stellar reputation as a leader in upscale hospitality. Our brand is synonymous with culinary creativity, meticulous service, and a warm, welcoming atmosphere that transforms each meal into a memorable event. Operating across multiple locations, we have consistently pushed the boundaries of what fine dining can be, while staying deeply rooted in the values of integrity, teamwork, and community engagement. As we expand our digital footprint, we are now seeking enthusiastic, remote‑friendly professionals who share our commitment to hospitality excellence.
Why This Remote Role Is Perfect For You
If you thrive in a fast‑paced, customer‑centric environment and enjoy the flexibility of working from home, this position offers the ideal blend of autonomy and purpose. You will be the voice of The Elite Job, delivering top‑tier service to diners, handling reservations, resolving concerns, and ensuring that every interaction reflects our brand promise. This role not only hones your interpersonal and problem‑solving abilities but also opens doors to a vibrant career path within the hospitality sector.
Core Information
- Start Date: Immediate openings – join our team today!
- Company: The Elite Job (a division of Workwarp)
- Position: Remote Customer Service Executive – Hospitality Specialist
- Location: Work‑from‑home (any U.S. location; reliable internet required)
- Compensation: Competitive salary with performance‑based incentives
Key Responsibilities – What You’ll Do Every Day
- Greet guests with a genuine, upbeat tone through phone, chat, or email, creating an immediate sense of welcome.
- Manage reservation requests using our proprietary booking platform, confirming details, and providing personalized recommendations.
- Offer knowledgeable menu suggestions, answer questions about ingredients, dietary restrictions, and special promotions.
- Accurately capture food and beverage orders, relay them promptly to the kitchen and bar teams, and verify order completeness.
- Monitor real‑time order status, proactively address any delays, and ensure diners receive timely service.
- Handle guest inquiries, feedback, and complaints with empathy and professionalism, escalating complex issues when necessary.
- Collaborate closely with on‑site staff—servers, chefs, and bartenders—to guarantee seamless communication between the front‑of‑house and back‑of‑house.
- Maintain a clean, organized digital workspace, adhering to data‑privacy guidelines and health‑safety protocols.
- Process payments securely, verify transaction accuracy, and resolve any billing discrepancies.
- Continuously share insights and trends from guest interactions with the operations team to improve service delivery.
Essential Qualifications – What We’re Looking For
- Minimum of 2 years experience in a customer‑service role, preferably within the restaurant or hospitality industry.
- Exceptional verbal and written communication skills, with a clear, friendly, and professional tone.
- Demonstrated ability to multitask efficiently in a high‑volume environment while maintaining attention to detail.
- Strong problem‑solving aptitude; capable of turning challenging situations into positive outcomes.
- Basic proficiency with reservation and POS software (e.g., OpenTable, Toast, Square).
- Reliable high‑speed internet connection, a quiet workspace, and a headset suitable for frequent calls.
- Flexibility to work evenings, weekends, and holidays as required by peak dining periods.
- Commitment to The Elite Job’s core values of hospitality, integrity, and teamwork.
Preferred Qualifications & Nice‑to‑Have Skills
- Experience with remote‑work tools such as Slack, Microsoft Teams, or Zoom.
- Familiarity with CRM platforms (e.g., HubSpot, Salesforce) for tracking guest interactions.
- Knowledge of food safety regulations and allergy awareness.
- Multilingual abilities – especially Spanish, French, or Mandarin – to serve a diverse clientele.
- Previous involvement in hospitality training or certification programs (e.g., ServSafe).
Core Competencies & Skills for Success
- Customer‑Centric Mindset: Always prioritize the guest experience and anticipate needs before they arise.
- Active Listening: Understand underlying concerns and respond with empathy and clarity.
- Organizational Agility: Juggle multiple guest requests, reservations, and order updates without sacrificing accuracy.
- Tech‑Savvy: Quickly learn and navigate new software tools that streamline service delivery.
- Team Collaboration: Work seamlessly with on‑site staff, sharing information that enhances overall service quality.
- Resilience & Adaptability: Stay composed under pressure and adapt to evolving restaurant dynamics.
Career Development & Learning Opportunities
At The Elite Job, we view each team member as a long‑term investment. As a Remote Customer Service Executive, you will have access to a robust learning ecosystem, including:
- Monthly virtual training workshops on advanced hospitality techniques, conflict resolution, and upselling strategies.
- Mentorship programs pairing you with seasoned restaurant managers who can guide career progression.
- Opportunities to cross‑train in other departments, such as digital marketing or menu development, expanding your skill set.
- Clear promotion pathways – from Executive to Team Lead, then to Regional Operations Coordinator and beyond.
- Support for external certifications (e.g., Certified Hospitality Supervisor) with tuition reimbursement.
Our Culture, Values, and Work Environment
Even though you’ll be working from home, you’ll be an integral part of The Elite Job’s vibrant culture. We champion:
- Inclusivity: A workplace where diverse perspectives are celebrated and every voice is heard.
- Collaboration: Regular virtual coffee chats, team‑building activities, and an open‑door policy with leadership.
- Recognition: Employee‑of‑the‑month awards, performance bonuses, and public shout‑outs for outstanding service.
- Well‑Being: Access to mental‑health resources, flexible scheduling, and wellness stipends for home‑office ergonomics.
- Sustainability: Commitment to eco‑friendly practices, from reducing paper usage to supporting local suppliers.
Compensation, Benefits & Perks
We recognize that competitive compensation and a comprehensive benefits package are essential to attract top talent. Our offering includes:
- Base Salary: Industry‑aligned salary with regular performance reviews.
- Incentive Programs: Quarterly bonuses tied to customer satisfaction scores and revenue targets.
- Health Coverage: Medical, dental, and vision plans with employer contributions.
- Retirement Savings: 401(k) plan with company match.
- Paid Time Off: Generous vacation, sick days, and paid holidays.
- Employee Discounts: Complimentary meals at any The Elite Job location and discounts on special events.
- Professional Development: Annual stipend for courses, conferences, or certifications.
- Technology Allowance: Reimbursement for high‑speed internet, headset, and office supplies.
How to Apply & Next Steps
Ready to bring your passion for hospitality to a dynamic, remote setting? Follow these simple steps:
- Prepare an updated résumé highlighting relevant customer‑service experience.
- Write a concise cover letter (max 300 words) that tells us why you are the perfect fit for The Elite Job’s remote team.
- Submit both documents via the online application portal.
- Our recruitment team will review your submission within 5‑7 business days and schedule a virtual interview.
- During the interview, expect scenario‑based questions to assess your problem‑solving approach and a brief skills assessment related to reservation software.
Join The Elite Job Family – Your Next Chapter Starts Here
At The Elite Job, you are more than an employee; you are an ambassador of culinary delight and exceptional service. If you are driven, personable, and eager to make a lasting impact on diners across the country—all from the comfort of your own home—we invite you to apply today. Embark on a rewarding career path where your talents are nurtured, your achievements celebrated, and your future bright.
We Want to Hear From You!
If this role resonates with your career aspirations, don’t wait. Click the link above, submit your application, and let’s craft unforgettable experiences together.
Apply for this job