Experienced Customer Service Representative - Work from Home Opportunity with AT&T, Delivering Exceptional Support and Sales Experience to Valued Customers

Introduction to AT&T and Our Mission

AT&T, a global leader in communications and technology, is seeking a highly skilled and dedicated Customer Service Representative to join our team. As a Customer Service Representative, you will be the voice of AT&T, providing exceptional support and sales experience to our valued customers. Our mission is to connect people with their world, everywhere they live and work, and we are committed to delivering outstanding customer service and innovative solutions to meet the evolving needs of our customers.

Job Description and Key Responsibilities

In this multi-faceted role, you will be responsible for addressing a broad range of customer service call types, including collections, retention, sales channel coordination, billing and adjustments, and advanced technical support. Your goal will be to provide effective and timely resolutions for customers and deliver personalized recommendations for our latest products and services. Your consultative approach will help you meet monthly sales goals and ultimately deliver an outstanding customer experience.

• Answer customer requests or inquiries concerning services and products and report problem areas.
• Utilize various systems and tools to initiate and service customers.
• Continually maintain working knowledge of all company products, services, and promotions.
• Make recommendations according to customer needs.
• Utilize operational systems to process purchases of all products and services.
• Handle inquiries from customers related to billing, rate plans, features, and services, network, coverage, handsets & devices, accessories, repair & troubleshooting, credits & adjustments, etc.
• Troubleshoot and resolve customer-impacting issues such as voice and data issues that span multiple networks and interdependent network elements.
• Provide support for products and services offered by the Company.
• Assist customers with products and services such as laptop connect services, including air cards, USB devices, initial set-up, configuration of AT&T-provided software & applications.

Essential Qualifications and Skills

To be successful in this role, you will need to possess excellent communication and problem-solving skills, with the ability to work in a fast-paced environment and adapt to changing situations. You should have a strong knowledge of customer service principles and practices, as well as experience with computer applications and technology.

• Call center or customer service experience.
• Flexibility to work any schedule during hours of operation is essential.
• Specific job assignments may require day, evening, weekend, or holiday hours.
• Occasional overtime may be required.
• Ability to complete all required training in a virtual environment.
• Advanced typing/keyboarding skills preferred.
• At least one-year customer service experience preferred.
• Call Center experience preferred.

Work from Home Requirements

To work from home, you will need to have a dedicated workspace that meets our WFH standards, including verified internet service, a secure and reliable high-speed connection, and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection). You will also need to participate in workspace audits and maintain a clean and professional environment.

• Verified internet service with upload/download ability.
• Established dedicated work area (desk, chair, electrical outlet, direct LAN connection).
• Participate in workspace audits (e.g., remote desktop observation, call and screen recordings, live webcam monitoring, pictures of workspace setup, video chats, etc.).

Career Growth Opportunities and Learning Benefits

At AT&T, we are committed to the growth and development of our employees. As a Customer Service Representative, you will have access to paid training, additional resources to support you, and opportunities to advance your career. You will also have the chance to round out your experience with training on the latest technology, devices, and our entire lineup of products, services, and promotions.

• Paid training from in-center and home.
• Additional resources to support you.
• Opportunities to advance your career.
• Training on the latest technology, devices, and products.

Work Environment and Company Culture

At AT&T, we pride ourselves on our diverse and inclusive work environment. We are committed to providing a workplace where all employees feel valued, respected, and empowered to contribute their best work. As a Customer Service Representative, you will be part of a dynamic team that is dedicated to delivering exceptional customer service and driving business results.

• Diverse and inclusive work environment.
• Opportunities for professional growth and development.
• Competitive salary and benefits package.
• Recognition and reward programs.

Compensation, Perks, and Benefits

We offer a competitive salary package, commensurate with experience, as well as a range of benefits, including medical, dental, and vision coverage, 401(k) plan, tuition reimbursement program, paid time off and holidays, and employee discounts on AT&T mobility plans and accessories.

• Competitive salary package.
• Medical, dental, and vision coverage.
• 401(k) plan.
• Tuition reimbursement program.
• Paid time off and holidays.
• Employee discounts on AT&T mobility plans and accessories.

Conclusion and Call to Action

If you are a motivated and customer-focused individual who is looking for a challenging and rewarding role, we encourage you to apply for this exciting opportunity. As a Customer Service Representative with AT&T, you will have the chance to make a real difference in the lives of our customers and contribute to the success of our business. Don't miss out on this opportunity to join our team and take your career to the next level. Apply today!