Experienced Customer Service Supervisor for Retail Excellence – Leading Teams to Deliver Exceptional Customer Experiences and Drive Operational Efficiency

Introduction to blithequark

At blithequark, we are passionate about delivering exceptional customer experiences and driving operational efficiency in the retail industry. As a leader in our field, we are committed to providing our customers with the highest level of service, while also fostering a culture of teamwork, integrity, and inclusivity among our associates. If you are a motivated and experienced customer service professional looking to take your career to the next level, we invite you to join our team as a Customer Service Supervisor.

About the Role

In this critical role, you will serve as the expert in point of sale and customer services, providing direction and working alongside associates to deliver excellent customer service. You will teach, coach, develop, and supervise associates while completing all service processes focused on consistent execution and operational efficiency. As a key member of our leadership team, you will play a vital role in driving sales growth, improving customer satisfaction, and promoting a positive and inclusive store culture.

Key Responsibilities

• Lead, coach, and assist associates to deliver speed of service, execute complicated transactions, and create a compelling customer experience at the point of sale and customer service
• Meet or exceed individual goals (e.g., credit, loyalty) and support the service team in meeting storewide goals
• Coach, teach, and train associates to accurately and efficiently execute point of sale and customer service standards based on company guidelines
• Support the training of associates on merchandising standards, product knowledge, and tools; utilize resources and adhere to blithequark brand standards
• Support inventory accuracy by timely and accurate completion of all required merchandise disposition practices
• Oversee daily cash-related processes (e.g., register and cash balancing, change orders, authorizing voided transactions, supplies, over/short research)

Leadership Responsibilities

All Supervisor roles at blithequark are responsible for:

• Leading with integrity, honesty, and fostering teamwork in an engaged and inclusive culture
• Exercising good judgment; taking appropriate partners as needed
• Modeling, guiding, and providing direction to associates
• Demonstrating and coaching a customer service mindset, including customer service philosophies, anticipating customer needs, and satisfactorily resolving issues
• Supporting strong operational standards, shortage mitigation, and merchandising presentation to include accurate pricing and proper signing
• Preventing loss by educating associates, monitoring daily store activity and product protection standards, and partnering with Loss Prevention
• Monitoring and adjusting resources as the business dictates to support customer needs and workload demands when assigned by a store executive as leader on duty
• Using key performance indicators (KPIs) to make informed business decisions that drive overall store results
• Accomplishing multiple tasks within established timeframes
• Training, monitoring, and reinforcing company policies, procedures, standards, and guidelines
• Maintaining adherence to company safety policies for the safety of all associates and customers
• Key holder responsibilities include opening and closing store processes, and providing direction to associates
• Other responsibilities as assigned

Essential Qualifications

To be successful in this role, you must:

• Be at least 18 years of age or older
• Have experience supervising teams or associates to include the responsibility for coaching to achieve daily goals
• Possess strong verbal/written communication and interpersonal skills
• Have flexible availability, including days, nights, weekends, and holidays

Preferred Qualifications

While not required, we prefer candidates with:

• 2 years of experience in retail or a similar industry

Skills and Competencies

To excel in this role, you must possess:

• Excellent leadership and coaching skills
• Strong communication and interpersonal skills
• Ability to work in a fast-paced environment and prioritize multiple tasks
• Basic math skills and attention to detail
• Ability to lift up to 25 pounds and stand for long periods
• Basic computer skills and ability to learn new systems

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our associates. As a Customer Service Supervisor, you will have access to:

• Comprehensive training programs to develop your leadership and customer service skills
• Ongoing coaching and feedback to support your career growth
• Opportunities to advance to higher leadership roles within the company
• A supportive and inclusive work environment that encourages collaboration and teamwork

Work Environment and Company Culture

At blithequark, we pride ourselves on our positive and inclusive company culture. As a Customer Service Supervisor, you can expect:

• A dynamic and fast-paced work environment that is focused on delivering exceptional customer experiences
• A supportive and collaborative team environment that encourages open communication and teamwork
• A company culture that values integrity, honesty, and respect for all associates and customers
• Opportunities to participate in company-sponsored events and activities that support our community and charitable partnerships

Compensation, Perks, and Benefits

At blithequark, we offer a competitive compensation package that includes:

• A starting wage of $17.25 per hour
• Opportunities for advancement and career growth
• Comprehensive benefits package, including medical, dental, and vision insurance
• 401(k) retirement savings plan with company match
• Paid time off and holidays
• Discounts on company products and services

Conclusion

If you are a motivated and experienced customer service professional looking to take your career to the next level, we invite you to join our team at blithequark as a Customer Service Supervisor. With our commitment to delivering exceptional customer experiences, fostering a culture of teamwork and inclusivity, and providing opportunities for career growth and development, we believe that blithequark is the ideal place to build a rewarding and successful career. Apply today to join our team and start your journey to success!