Experienced Remote Customer Service Representative – Delivering Exceptional Health Insurance Support and Guidance

Welcome to blithequark: Empowering Health Insurance Excellence

In today's fast-paced and ever-evolving healthcare landscape, blithequark is at the forefront of making health insurance accessible and understandable for all. As a leader in the industry, we are committed to fostering a culture of innovation, compassion, and customer-centricity. Our mission is to simplify the process of finding and enrolling in health insurance, and we are seeking dedicated and passionate individuals to join our team as Remote Customer Service Representatives.

About blithequark

At blithequark, we pride ourselves on our cutting-edge technology and consumer-friendly approach to health insurance. With the largest state-based marketplace footprint, we empower millions of consumers across the country to make informed decisions about their health plans. Our award-winning cloud-based enrollment tools serve state-based exchanges, brokers, insurers, and consumers, providing eligibility determination, plan selection, and enrollment technology. We are a team of innovators, thinkers, and problem-solvers who are passionate about making a difference in the lives of our customers.

Job Overview

As a Remote Customer Service Representative at blithequark, you will play a vital role in delivering exceptional customer experiences and supporting our customers in their health insurance journeys. You will be responsible for handling inbound and outbound calls, managing customer accounts, providing technical support, and interpreting and following defined procedures and policies. If you are a self-motivated, success-driven individual with a passion for customer service and a desire to make a positive impact, we encourage you to apply for this exciting opportunity.

Key Responsibilities:

• Deliver the highest level of customer service experience consistently, responding to customer inquiries and resolving issues in a timely and professional manner
• Manage customer accounts, providing technical support and troubleshooting as needed
• Handle inbound and outbound calls, online chat inquiries, and application data entry
• Interpret and follow defined procedures and policies, adhering to regulated guidelines for communications via all channels
• Demonstrate creative problem-solving skills, flexibility, and adaptability in a fast-paced and dynamic environment
• Manage time and tasks effectively, prioritizing multiple projects and updates while maintaining a high level of productivity
• Commit to extensive self-study, training, and testing, with eligibility to proceed through training and certifications dependent upon passing required exams

Essential Qualifications:

• 18 years of age or older
• Minimum internet speed of 35 mb/s, with a dedicated, private, and secure workspace
• Personal laptop or desktop computer required for the training period
• Commit to full attendance during the 3-week training period
• Complete a background check and health screening
• Cable/fiber broadband internet with a hard-wired ethernet connection is required (note: mobile internet service providers and satellite are not compatible)
• Moderate to advanced computer skills, with a high level of comfort learning new technology
• High level of professionalism, excellent verbal and written communication skills, and a self-motivated and success-driven approach

Preferred Qualifications:

• Previous experience in customer support or technical support role
• Previous experience with group and/or individual health insurance, or the Affordable Care Act
• Previous experience in a call center environment
• Familiarity with CRM systems and practices
• Spanish bilingual skills, a plus

What We Offer

At blithequark, we are committed to supporting the growth and development of our team members. As a Remote Customer Service Representative, you can expect:

• Paid training and ongoing professional development opportunities
• Full-time, seasonal temp-to-permanent roles with opportunities for advancement
• Performance and attendance-based incentives, in addition to a competitive base pay
• The convenience of working from home, with a collaborative and supportive team environment
• 401K match, individual coverage HRA (ICHRA), and paid time off (PTO)

Career Growth and Development

At blithequark, we believe in investing in our team members and providing opportunities for growth and development. As a Remote Customer Service Representative, you will have access to ongoing training and professional development opportunities, with the potential to advance into leadership roles or explore other areas of the business. Our goal is to support your career aspirations and help you achieve your full potential.

Work Environment and Company Culture

At blithequark, we pride ourselves on our positive and supportive work environment. We believe in fostering a culture of inclusivity, respect, and empathy, where every team member feels valued and empowered to contribute. As a remote team, we prioritize communication, collaboration, and teamwork, with regular virtual meetings and social events to stay connected and engaged.

Compensation and Benefits

We offer a competitive compensation package, with a base pay of $14.50 per hour and an enhanced rate of $16.00 per hour contingent on weekly attendance and performance. Spanish bilingual team members are eligible for a base pay of $15.50 per hour and an enhanced rate of $17.00 per hour. In addition to our competitive pay, we offer a range of benefits, including paid training, 401K match, individual coverage HRA (ICHRA), and paid time off (PTO).

Conclusion

If you are a motivated and customer-focused individual with a passion for health insurance and a desire to make a positive impact, we encourage you to apply for this exciting opportunity to join our team as a Remote Customer Service Representative. At blithequark, we are committed to empowering our team members to deliver exceptional customer experiences and make a difference in the lives of our customers. Apply now to start your journey with us!