Experienced Customer Service Representative for Health Care Industry - Full-Time Remote Opportunity in Central or Eastern Time Zone

Introduction to blithequark

At blithequark, we are dedicated to simplifying the health care experience, creating healthier communities, and removing barriers to quality care. Our mission is to help people live healthier lives and make the health system work better for everyone. We believe that everyone deserves the opportunity to live their healthiest life, and we are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes.

About the Role

We are seeking an experienced Customer Service Representative to join our team in a full-time remote capacity. As a Customer Service Representative at blithequark, you will have the flexibility to telecommute from the comfort of your own home, working within the Central or Eastern Time Zone. This role is perfect for individuals who are passionate about delivering exceptional customer experiences and are looking for a challenging and rewarding career opportunity.

Primary Responsibilities

As a Customer Service Representative at blithequark, your primary responsibilities will include:

• Providing an excellent customer experience by quickly and accurately identifying and accessing individual customer needs and taking appropriate action steps to satisfy those needs
• Handling incoming calls on the blithequark Rewards Program, identifying and communicating technical troubleshooting steps for activity trackers and the blithequark App and website, and answering questions on program earnings and points
• Educating customers about program benefits and changes, and responding to customers in a compassionate, polite, and courteous manner, especially in stressful situations
• Assisting customers in navigating blithequark's website and other activity tracker apps, and consistently meeting established productivity, schedule adherence, and quality standards

Required Qualifications

To be successful in this role, you will need:

• A High School Diploma or equivalent work experience
• To be at least 18 years of age or older
• A minimum of 2+ years of combined education, work, and/or volunteer experience
• Ability to work our normal business hours of 6:55am – 3:25pm CST, with occasional overtime or weekends as needed

Preferred Qualifications

While not required, the following qualifications are preferred:

• Customer Service or call center experience
• Experience with technical troubleshooting
• Familiarity with the Health Care/Insurance environment, including medical terminology, health plan documents, or benefit plan design
• Familiarity with computer and Windows PC applications, including the ability to navigate and learn new and complex computer system applications

Telecommuting Requirements

To be eligible for this remote opportunity, you must:

• Reside within the Central or Eastern Time Zone
• Have a dedicated work area established that is separated from other living areas and provides information privacy
• Have a reliable high-speed internet connection
• Be able to keep all company-sensitive documents secure

What We Offer

At blithequark, we offer a comprehensive benefits package, including:

• A competitive hourly rate, with a range of $16.00 - $28.27 per hour for Connecticut, New Jersey, New York, or Rhode Island residents
• Incentive and recognition programs
• Equity stock purchase and 401k contribution
• A comprehensive benefits package, including medical, dental, and vision coverage

Career Growth and Development

At blithequark, we are committed to helping our employees grow and develop in their careers. We offer:

• Opportunities for advancement and professional growth
• Training and development programs to help you build new skills and knowledge
• A supportive and collaborative work environment that encourages innovation and creativity

Diversity and Inclusion

At blithequark, we believe that diversity creates a healthier atmosphere. We are an Equal Employment Opportunity/Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

How to Apply

If you are a motivated and customer-focused individual who is looking for a challenging and rewarding career opportunity, we encourage you to apply for this role. Please submit your application, including your resume and a cover letter, to be considered for this exciting opportunity to join the blithequark team.

Conclusion

At blithequark, we are dedicated to making a difference in the lives of our customers and our employees. We believe that our employees are our greatest asset, and we are committed to providing a supportive and collaborative work environment that encourages innovation and creativity. If you are looking for a career opportunity that will challenge you and reward you, we encourage you to apply for this role. Join our team and start doing your life's best work!