Experienced Outbound Call Center Representative - Remote Opportunity for Results-Driven Professionals

About Us

At Signify Health, we're revolutionizing the healthcare system by transforming the home into the healthcare hub. Our mission is to improve lives and make a lasting difference by coordinating care holistically across individuals' clinical, social, and behavioral needs. By building strong connections to primary care providers and community resources, we're able to close critical care and social gaps, as well as manage risk for individuals who need help the most. This leads to better outcomes and a better experience for everyone involved.

Join Our Team

We're seeking an experienced Outbound Call Center Representative to join our Member Engagement team. As a key member of our team, you'll be responsible for contacting members of various Medicare Advantage and Medicaid health plans by phone to offer, explain, and schedule a free in-home or virtual healthcare evaluation. If you're a results-driven professional with a passion for delivering exceptional customer service, we want to hear from you!

What You'll Do

As an Outbound Call Center Representative, you'll be responsible for:

• Making an average of 50 outbound calls per hour placed by an automatic dialer system to offer, explain, and schedule a free in-home or virtual health evaluation with a provider.
• Following 20+ approved scripts, ensuring members understand and are comfortable with the terms, and responding to rebuttals persuasively and with professional courtesy.
• Presenting a positive, professional, and high-energy approach to clients, health plan members, and team members.
• Meeting daily goals set by the department (i.e., 300-400 outbound dials per day, 24 appointments set per day, shift and attendance policy adherence, quality targets, etc.) in an office or remote environment.
• Adjusting, rescheduling, and canceling appointments with both members and contracted providers, as requested.
• Monitoring performance results, including appointments, calls, handle time, and productivity using designated reporting systems.
• Reporting member complaints and escalations immediately to Member Engagement Managers.
• Participating in peer side-by-side coaching as needed.
• Following HIPAA and other security and privacy guidelines when handling protected health information accessed during normal work activities.

What We're Looking For

We're seeking a highly motivated and results-driven individual with:

• A High School Diploma or equivalent.
• 1+ year call center experience OR 2+ years general work experience.
• Previous outbound call center or high-volume experience working in a metrics-driven environment, with an auto dialer, and/or using scripts.
• A desire to work in an efficient, results-oriented outbound call center environment.
• Persuasive with the ability to rebuttal while treating all health plan members with professional courtesy.
• Good communication skills, friendly and conversational.
• Ability to adhere to a fixed daily schedule, including start, breaks, lunch, and end times.
• Strong computer skills and the ability to use multiple systems at the same time, while making calls.

Benefits

We offer a competitive compensation package, including:

• Starting hourly rate of $15.00, with unlimited monthly commission potential.
• 10 days of required paid training (Monday-Friday, 8AM-4:30PM).
• Call center hours of operation are Monday-Sunday 7AM – 9PM, actual shift will be determined at time of hire.
• Competitive benefits, PTO, tuition reimbursement, and more!

Work From Home Requirements

To qualify, you must have:

• Verified and reliable internet service with 10MB upload/download ability available in your home.
• The company will provide equipment (keyboard, monitor, computer, headset, etc.).
• All applicants must provide their own workspace furniture and ensure a quiet workspace.

Conditions of Employment

Successful completion of a background check is required for this position.

Why Join Us?

At Signify Health, we're committed to creating a work environment that's supportive, inclusive, and empowering. We believe in the importance of work-life balance and offer a range of benefits to support your physical, emotional, and financial well-being. Join our team and be part of a mission that's making a real difference in people's lives.

Apply Today!

If you're a motivated and results-driven individual with a passion for delivering exceptional customer service, we want to hear from you! Apply today and take the first step towards a rewarding career with Signify Health.