Experienced Bilingual Customer Service Representative for Pharmacy Services - Remote Opportunity with blithequark

Introduction to blithequark and the Industry

At blithequark, we are dedicated to ensuring that our members have access to all medically necessary prescription drugs in a cost-effective and safe manner. Our pharmacy services team plays a crucial role in creating, operating, and monitoring our pharmacy benefit programs in accordance with all federal and state laws. As a leader in the healthcare industry, blithequark is committed to providing high-quality services that meet the needs of our members, providers, and pharmacies. If you are passionate about delivering exceptional customer service and making a positive impact on people's lives, we encourage you to join our team as a Customer Service Representative for Pharmacy Services.

Job Summary

The Customer Service Representative for Pharmacy Services will be responsible for performing outreach attempts and handling inbound calls for our blithequark members. This role involves transferring members to internal departments for medication reviews, scheduling appointments, and acting as a liaison between other departments. As a key member of our team, you will play a vital role in ensuring that our members receive the best possible care and support.

Key Responsibilities

• Handle and record inbound/outbound pharmacy calls in required systems from members, providers, pharmacists, pharmacies, and technicians to meet departmental and CMS standards.
• Enforce HIPAA compliance standards and regulations while maintaining guidelines and other necessary information for our providers, members, technicians, and pharmacists.
• Provide clerical services and support to the pharmacist and technicians staff with day-to-day operations as delegated.
• Follow policies and procedures for appropriate call resolution or transfer to internal departments as required.
• Utilize appropriate resources to ensure members' contact information is current and up to date.
• Effectively communicate general Medicare and Medicaid plan benefits to existing members.
• Interact with appropriate primary care providers to ensure patient registry is current and accurate.
• Support pharmacists with completion of comprehensive medication reviews through pre-work up to case preparation.
• Proactively identify ways to improve member relations.

Essential Qualifications

To be successful in this role, you will need to have:

• High School Diploma or equivalency.
• 1-3 years of call center or customer service experience.
• Excellent customer service skills.
• Ability to work independently when assigned special projects.
• Strong verbal and written skills and excellent phone etiquette.
• Ability to multi-task applications while speaking with members.
• Proficient in using Microsoft Office programs (Word, Excel, MS Teams, and Outlook).

Preferred Qualifications

While not required, the following qualifications are preferred:

• Associate's Degree.
• 3-5 years of experience in the healthcare industry.
• Bilingual skills in Spanish, Mandarin, Korean, Yue Chinese, or Vietnamese.

Skills and Competencies

To excel in this role, you will need to possess:

• Strong communication and interpersonal skills.
• Ability to work in a fast-paced environment and prioritize tasks effectively.
• Excellent problem-solving and analytical skills.
• Ability to maintain confidentiality and handle sensitive information with discretion.
• Strong attention to detail and ability to accurately document information.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our employees. As a Customer Service Representative for Pharmacy Services, you will have access to:

• Comprehensive training programs to enhance your skills and knowledge.
• Opportunities for career advancement and professional growth.
• A supportive and collaborative work environment that encourages learning and development.
• Recognition and reward programs to acknowledge your achievements and contributions.

Work Environment and Company Culture

At blithequark, we pride ourselves on our positive and inclusive company culture. As a remote employee, you will be part of a dynamic and diverse team that values:

• Collaboration and teamwork.
• Open communication and transparency.
• Respect and empathy for our members and each other.
• Continuous learning and improvement.

Compensation, Perks, and Benefits

As a valued member of our team, you will be eligible for a competitive compensation package that includes:

• A comprehensive benefits package with medical, dental, and vision coverage.
• A 401(k) retirement savings plan with company match.
• Paid time off and holidays.
• Opportunities for professional growth and development.
• A remote work arrangement that offers flexibility and work-life balance.

Conclusion

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity with blithequark. As a Customer Service Representative for Pharmacy Services, you will play a vital role in ensuring that our members receive the best possible care and support. Join our team and be part of a dynamic and inclusive organization that values its employees and is committed to making a positive impact on people's lives.