Experienced Customer Sales and Service Representative – Delivering Exceptional Customer Experiences through Technology and Innovative Solutions at blithequark

Welcome to blithequark: Where Innovation Meets Customer Satisfaction

At blithequark, we empower people to live, work, and play by connecting them to what brings them joy. We drive innovation, creativity, and impact in the world, and our team is a community of people who anticipate, lead, and believe that listening is where learning begins. If you're looking for a career where you can share your ideas freely, learn, grow, and thrive, you're in the right place. Our team is dedicated to delivering exceptional customer experiences, and we're looking for talented individuals like you to join our mission.

About the Role: Customer Sales and Service Representative

As a Customer Sales and Service Representative at blithequark, you will be the face of our company, delivering an exceptional customer experience to our valued customers. With your superior sales and customer service skills and excitement for technology, you will be responsible for answering incoming calls, responding to customer requests, and providing thoughtful solutions to their needs. You will be the go-to person for our customers, and your goal will be to instill confidence and loyalty in them through your knowledge of our products and services.

Key Responsibilities:

• Answering incoming calls from customers and responding to requests about installation, disconnection, or changes to service
• Instilling confidence and loyalty in customers through thoughtful listening, utilizing your knowledge of blithequark's products and services to effectively service and retain customers
• Identifying customer needs and proactively offering our products and services to meet monthly sales goals and deliver an outstanding customer experience
• Investigating and resolving customer inquiries and disputes on service, billing, rates, adjustments, and policy issues
• Responding to requests from customers about blithequark products and services
• Verifying service order accuracy and completeness and making corrections/changes as needed
• Negotiating the collection of overdue bills
• Working evenings, weekends, holidays, and unscheduled shifts as determined by the needs of the business
• Managing various systems and work tools while engaging with customers on the phone

What We're Looking for in a Candidate:

We're looking for a true consultative salesperson who is energized by meeting sales goals and building relationships with customers. You should be a deep listener, able to understand customer needs and provide thoughtful solutions. You should be comfortable working in a fast-paced environment, juggling multiple priorities, and diffusing sensitive situations with empathy and communication skills. If you're a driven individual who takes ownership of customer concerns and is passionate about delivering exceptional customer service, we want to hear from you.

Essential Qualifications:

• Related Associate Degree or 2+ years' relevant experience
• Customer Service call center experience
• Previous collections experience
• Experience with selling products and services
• Customer service skills
• Demonstrated ability to communicate with detail and precision

Preferred Qualifications:

• Experience working in a remote environment
• Familiarity with technology and innovative solutions
• Ability to work independently and as part of a team
• Strong problem-solving skills and attention to detail

Career Growth Opportunities and Learning Benefits:

At blithequark, we're committed to helping our employees grow and develop in their careers. We offer a range of training programs, mentorship opportunities, and career development resources to help you achieve your goals. You'll have the chance to work with a talented team of professionals, learn from industry experts, and develop new skills and competencies. Whether you're looking to advance in your current role or explore new opportunities, we'll support you every step of the way.

Work Environment and Company Culture:

Our company culture is built on a foundation of inclusivity, diversity, and respect. We believe that everyone deserves to feel valued, connected, and empowered to reach their potential and contribute their best. We're proud to be an equal opportunity employer and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Our remote work environment is designed to be flexible and accommodating, with opportunities for in-person trainings and meetings.

Compensation, Perks, and Benefits:

We offer a competitive compensation package, including a salary range of $579.50 to $1,718.00 weekly, depending on your location and confirmed job-related skills and experience. You'll also be eligible for a range of benefits, including health and wellness benefits, 401(k) Savings Plan, stock incentive programs, paid time off, adoption assistance, and tuition assistance. We're committed to helping you move forward in your career and in areas of your life outside of blithequark.

Conclusion:

If you're passionate about delivering exceptional customer experiences, driving sales growth, and working in a dynamic and innovative environment, we encourage you to apply for this exciting opportunity. At blithequark, we're committed to helping our employees thrive and reach their full potential. Join our team today and discover a career that's rewarding, challenging, and fun. Apply now and take the first step towards an exciting new chapter in your career.