**Experienced Customer Service Representative I - Summer Employment Opportunity at blithequark**

Are you a customer service enthusiast with a passion for helping others? Do you thrive in fast-paced environments where no two calls are ever the same? If so, we invite you to join our dynamic team at blithequark as a Customer Service Representative I for a summer employment opportunity. As a key member of our customer support team, you will play a vital role in delivering exceptional service to our customers, providing empathetic support, and helping to resolve their queries in a timely and professional manner. **About blithequark** blithequark is a nonprofit 501(c)3 corporation with a dual mission of helping student borrowers repay their education loans and promoting access in higher education. Our strong philanthropic heritage of giving through grants to colleges, universities, and research groups remains focused on improving student outcomes, especially for underserved students, families, and institutions. As we continue to evolve and grow, we're drawing on our history, branching into new sectors beyond student loans, and delivering the same level of exceptional care and service that our customers have come to depend on. **Why Join blithequark?** At blithequark, we offer a unique intersection of stability and vision, creating a startup environment at a company that also has a stable foundation. This means that the right candidate has the opportunity to help shape our company's future and make a meaningful impact in the lives of our customers. Our remote work environment allows for flexibility and work-life balance, while our commitment to diversity, equity, and inclusion ensures that everyone feels welcome and valued. **Job Summary** As a Customer Service Representative I, you will be responsible for participating in high-volume outbound and inbound call campaigns, adhering to approved call scripts and compliance guidelines, and providing consistent high-quality service to customers. You will respond to customer questions, utilize software, scripts, and tools appropriately, and document all encounters in clear and concise online logs. Your empathetic support and excellent communication skills will be essential in helping customers navigate complex issues and find solutions. **Essential Duties and Responsibilities** The position incumbent is expected to perform the following essential duties and responsibilities of the position with reasonable accommodation: * Participate in high-volume outbound and inbound call campaigns based on assigned call lists. * Adhere to approved call scripts and compliance guidelines. * Provide consistent high-quality service to customers. * Respond to customer questions while ensuring the highest standards of customer service. * Utilize software, scripts, and tools appropriately. * Appropriately document all encounters in clear and concise online logs. * Employs empathetic support to customers. * All other duties and responsibilities as assigned. **Knowledge, Skills, and Abilities** To succeed in this role, you will need to possess the following knowledge, skills, and abilities: * Good customer service skills. * Excellent verbal and written communication skills. * Professional phone voice and etiquette. * Ability to follow instructions and scripts. * Skilled in active listening. * Proficient with computers, and good typing skills. * Strong time management and decision-making skills. * Knowledge of the FAFSA. * Knowledge of college financial aid and admissions processes. **Qualifications** To be considered for this role, you must meet the following qualifications: * Education: High school diploma or equivalent. * Experience: Four to six months of customer service experience in a call center environment. * Preferred Experience: Work in a college financial aid office or college administrative office. **Physical and Mental Demands** The physical and mental demands of this role include: * Occasionally must move about when working inside the office. * Repetitive motion. Regularly operates a computer, phone, and general office equipment. * Regularly required to handle, feel, grasp objects and reach across a work area. * Regularly communicates with other employees and on the phone, virtually, or in person with clients. Regularly converses with internal and external contacts. * Visual acuity. Regularly must have close visual acuity to view and enter information into computer and software systems, analyze data, develop presentations and reports, and other materials. * Mental focus. Requires worker to maintain focus and exchange detailed and accurate information through oral and written communication. **Work Environment** The work environment for this role is: * Remote work environment with flexibility and work-life balance. * Office work environment is climate controlled with no substantial exposure to adverse environmental conditions. **Equal Employment Opportunity** blithequark is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and equitable work environment where everyone feels valued and respected. **How to Apply** If you are a motivated and customer-focused individual who is passionate about making a difference in the lives of our customers, we invite you to apply for this exciting opportunity. Please submit your application through our website, and we look forward to reviewing your qualifications. **Apply Now** Apply Job! Apply for this job