Experienced Customer Care Agent – Chat Support and Customer Service Representative for Dynamic Online Retailer

Welcome to blithequark

blithequark is the fastest growing online retailer in the industry, and we are currently seeking highly motivated and team-oriented Customer Care Agents to join our dynamic team in Selinsgrove, Pennsylvania. Our office is a vibrant and positive environment where friendly people come together to achieve exceptional results. We strive to create a work atmosphere that is both productive and enjoyable, where having fun is an integral part of our daily endeavors. At blithequark, we pride ourselves on being different from our competition by making a concerted effort to "wow" everyone we interact with, whether it's our customers, partners, or colleagues.

About the Role

We are looking for talented individuals who are not only team players but also highly motivated and able to work independently to solve unique problems. Due to the rapid growth of our company, we need people who are flexible, adventurous, and willing to try new things. If you have an ability and willingness to learn new skills, think outside the box, and come up with innovative ideas for the benefit of the entire company, we want to hear from you! A little creativity can go a long way in making a significant impact at blithequark.

Key Responsibilities

• Provide exceptional customer service to our clients via phone, live chat, and email, ensuring that every interaction is a positive one
• Work collaboratively with the customer care team to resolve customer inquiries and concerns in a timely and professional manner
• Utilize problem-solving skills to address complex customer issues and provide effective solutions
• Stay up-to-date with product knowledge and company information to provide accurate and helpful responses to customer inquiries
• Contribute to the development of new ideas and strategies to improve customer satisfaction and loyalty
• Participate in ongoing training and coaching to enhance skills and knowledge, ensuring that our customers receive the best possible service

Awards and Recognition

blithequark has been recognized as one of the top places to work in the state of Pennsylvania, and we have also received accolades for providing exceptional customer service. Our commitment to excellence has earned us a reputation as a leader in our industry, and we are dedicated to continuing to provide outstanding service to our customers.

Essential Qualifications

• High school diploma or equivalent required; associate's or bachelor's degree preferred
• 1-2 years of customer service experience, preferably in a retail or online environment
• Excellent communication and problem-solving skills, with the ability to work effectively in a team environment
• Ability to work flexible full-time schedules during our customer service hours of 8 am-6 pm, Monday through Friday
• Strong computer skills, including proficiency in Microsoft Office and ability to learn new software applications

Preferred Qualifications

• Experience working in a fast-paced, dynamic environment with a high volume of customer interactions
• Knowledge of the lighting industry or online retail preferred, but not required
• Ability to speak multiple languages a plus, but not necessary
• Previous experience with live chat or email customer support a plus

Skills and Competencies

To be successful in this role, you will need to possess excellent communication and interpersonal skills, with the ability to work effectively in a team environment. You should be highly motivated, flexible, and able to think creatively to resolve complex customer issues. Strong problem-solving skills, attention to detail, and ability to multitask are also essential. If you are a team player who is passionate about providing exceptional customer service and is looking for a challenging and rewarding role, we encourage you to apply.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our employees. We offer ongoing training and coaching to enhance your skills and knowledge, as well as opportunities for advancement within the company. Our dynamic and fast-paced environment provides a unique opportunity to learn and grow, and we encourage our employees to take ownership of their careers and strive for excellence.

Work Environment and Company Culture

Our office is a vibrant and positive environment where friendly people come together to achieve exceptional results. We strive to create a work atmosphere that is both productive and enjoyable, where having fun is an integral part of our daily endeavors. At blithequark, we value our employees and recognize the importance of work-life balance. We offer flexible scheduling, competitive compensation, and a comprehensive benefits package to support the well-being of our employees.

Compensation, Perks, and Benefits

We offer a competitive hourly rate of $16.00, with a $1/hour increase after a 60-day provisional period. Additionally, our Customer Care Agents are eligible for quarterly bonuses and commissions on product sales. Our comprehensive benefits package includes medical, dental, and vision insurance, as well as paid time off and holidays. We also offer a range of perks, including employee discounts, free parking, and a casual dress code.

Conclusion

If you are a motivated and team-oriented individual who is passionate about providing exceptional customer service, we encourage you to apply for this exciting opportunity. At blithequark, we are committed to excellence and are looking for talented individuals who share our vision and values. Join our dynamic team and become a part of a company that is dedicated to making a positive impact in the lives of our customers and employees. Apply today and take the first step towards a rewarding and challenging career with blithequark!