Experienced Remote Customer Service Representative for Non-Profit Organization – Delivering Exceptional Customer Experiences through Empathy and Creativity

Welcome to blithequark

At blithequark, we're dedicated to creating a culture that values team member happiness, empathy, and responsiveness to our customers. As a certified B-Corp and women-owned corporation, we've worked tirelessly to build an environment that fosters a sense of community, inclusivity, and social responsibility. Our mission is to deliver outstanding customer experiences that exceed expectations and reinforce brand loyalty. We believe that every interaction is an opportunity to make a positive impact and create a lasting impression.

Job Overview

We're seeking an experienced and passionate Remote Customer Service Representative to join our team. As a representative of one of the largest and most respected non-profit organizations, you'll have the opportunity to work with a diverse range of products and services, providing exceptional customer care through various channels, including phone, email, SMS, and chat. Your role will be to handle all aspects of customer service with empathy, creativity, and a problem-solving mindset, finding resolutions and taking ownership of customer interactions.

Key Responsibilities

• Represent a diverse range of products and services for a well-respected national non-profit organization, with expertise, positivity, and a can-do attitude.
• Respond to customer inquiries and requests through phone, chat, SMS, email, and social media, with a focus on phone communication.
• Address questions about membership accounts, products, and services, as well as provide troubleshooting and website assistance.
• Answer inquiries about points balances, redemption process and activity history, account sign-up and access, and loyalty points program policies.
• Assist members with an online tool providing education and decision support to better prepare consumers for future enrollments.
• Take ownership of customer issues, solve problems, and exceed expectations with sound judgment.
• Share insights on emerging customer trends and recommend process improvements.
• Attend training and participate in cross-training opportunities to enhance skills and knowledge.
• Meet performance metrics such as customer satisfaction, average handle time, quality, and productivity.
• Demonstrate social responsibility through ethical practices, showing awareness and respect for others and their differences, and supporting initiatives to promote diversity and inclusion in the workplace.

Essential and Preferred Qualifications

To be successful in this role, you'll need to possess excellent communication and problem-solving skills, with the ability to work in a fast-paced environment. While previous experience in a call center environment is preferred, we're open to training the right candidate. Additionally, experience working with customer service ticketing systems, such as Zendesk or Talkdesk, is desirable. Previous remote work experience is also a plus.

Requirements

• Must currently reside in one of the following states: Arizona, Arkansas, Florida, Georgia, Indiana, Kentucky, Maryland, Nevada, New Mexico, North Carolina, South Carolina, Ohio, Tennessee, Texas, Utah, Virginia, or Wisconsin.
• Ability to work from home with a reliable internet connection and a quiet, dedicated workspace.
• Strong technical skills, including proficiency in Microsoft Office and ability to learn new software applications.
• Excellent communication, interpersonal, and problem-solving skills.
• Ability to work in a fast-paced environment and meet performance metrics.

Compensation and Benefits

We offer a competitive hourly rate of $16.00 per hour, as well as comprehensive benefits, including health insurance, life & AD&D insurance, paid time off, flexible spending accounts, and access to other benefit programs.

Training and Shift Requirements

Training will be conducted from Monday to Friday from 10:00 am–7:00 pm ET. After completing training, full-time shifts will be assigned between the hours of 10:00 am–8:00 pm ET.

Career Growth Opportunities and Learning Benefits

At blithequark, we're committed to the growth and development of our team members. We offer ongoing training and cross-training opportunities to enhance your skills and knowledge, as well as career advancement opportunities within the company. Our positive and supportive work environment encourages innovation, creativity, and teamwork, providing a platform for you to thrive and succeed.

Work Environment and Company Culture

Our company culture is built on the principles of empathy, inclusivity, and social responsibility. We believe in creating a supportive workplace where team members feel valued, respected, and empowered to make a positive impact. Our team is passionate about delivering exceptional customer experiences and making a difference in the lives of others. We're committed to fostering a culture of diversity, equity, and inclusion, and we welcome applicants from all backgrounds and perspectives.

Conclusion

If you're a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. As a Remote Customer Service Representative at blithequark, you'll have the chance to work with a reputable non-profit organization, develop your skills and knowledge, and be part of a dynamic and supportive team. Don't miss out on this opportunity to join our team and make a positive impact in the lives of others. Apply today and take the first step towards a rewarding and fulfilling career with blithequark!