**Experienced Customer Service Associate – Last-Mile Delivery Support at blithequark**

Are you passionate about delivering exceptional customer experiences and making a real difference in people's lives? Do you thrive in fast-paced environments where no two days are ever the same? If so, we're excited to hear from you! As a Delivery Station Customer Service Associate at blithequark, you'll play a vital role in ensuring our customers receive their packages on time, as promised. You'll be the face of blithequark, providing in-station real-time support, connecting customers with experts, and making sure we put smiles on their faces. **About blithequark** At blithequark, we're revolutionizing the way we deliver customer experiences. Our mission is to be Earth's most customer-centric company, and we're committed to exceeding expectations by innovating and providing best-in-class customer support. We're a dynamic and inclusive team that empowers our people to focus on customer happiness. As a Delivery Station Customer Service Associate, you'll be part of a team that's passionate about making a difference and constantly striving to improve. **Key Responsibilities** As a Delivery Station Customer Service Associate, you'll be responsible for: * Communicating with customers directly in-person, via phone, and email, empathizing with and prioritizing their needs * Upholding company values and respecting every customer, resolving issues and setting appropriate expectations * Clearly understanding and responding appropriately to customer issues, consistently composing grammatically correct, concise, and accurate written responses * Approaching problems logically and with good judgment to ensure the appropriate customer outcome, making quick and effective decisions on behalf of the customer * Working a flexible Full-Time (40+ hours per week) schedule, performing tasks that may require standing, walking, and lifting up to 49 pounds **A Day in the Life** You'll be based at one of our last-mile delivery warehouses, where Amazon's leading logistics system operates. As orders are dispatched and delivered, you'll be in contact with our warehouse, associates, delivery partners, and customers when they need guidance. You'll inform our delivery partners about rescheduled deliveries, resolve delivery issues, and connect customers with experts to provide accurate and up-to-date information about their packages. **About the Team** Our Customer Service team is dedicated to reducing customer effort and providing expert insights into complex issues. We support self-service channels and offer opportunities in process improvement, customer experience, data analysis, and customer retention. As a Delivery Station Customer Service Associate, you'll be part of a team that's passionate about making Amazon's customer service even better. **Requirements** * High School or equivalent diploma * Previous experience in Customer Service * Ability to effectively prioritize work time to ensure efficiency * Experience with Windows Operating Systems and Microsoft Outlook * Familiarity with multiple web browsers, database searching, and instant messenger tools * Bachelor's Degree or equivalent work-related experience * Proficiency in verbal and written communication skills * Experience in understanding performance metrics and developing them to measure progress against key performance indicators * Experience working on a merchandising/brand ambassador team for a nationally recognized consumer brand **What We Offer** * Competitive compensation and benefits package * Opportunities for career growth and professional development * Collaborative and inclusive work environment * Recognition and rewards for outstanding performance * Flexible scheduling and work-life balance * Comprehensive training and onboarding program * Access to cutting-edge technology and tools * Opportunities to work with a diverse and talented team **Work Environment** As a Delivery Station Customer Service Associate, you'll work in a fast-paced, dynamic environment where the noise level may vary and can be loud. You'll be required to stand and walk during shifts lasting up to 12 hours, and may be exposed to outside weather conditions. Hearing protection will be provided. **How to Apply** If you're passionate about delivering exceptional customer experiences and making a real difference in people's lives, we encourage you to apply. Please visit our website to submit your application and join our team of dedicated professionals who are committed to exceeding customer expectations. Apply Now! **Equal Opportunity Employer** blithequark is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit our website for more information. Apply for this job