Experienced Remote Customer Service Representative – Delivering Exceptional Support and Consultation in Education Technology

Introduction to blithequark

Imagine being part of a revolutionary education technology (Ed-Tech) company that is transforming the way children learn and grow. At blithequark, we believe that love and technology can make education better. As a 100% owned subsidiary of a leading education group, we are dedicated to providing K-12 extra-curricular learning services through science and technology. Our mission is to foster critical thinking, strengthen logic skills, and help children fulfill their goals through innovative teaching techniques. With over 6 million students enrolled in our online and offline education platform every week, we are committed to making a positive impact on the lives of children and their families.

About the Role

We are seeking an enthusiastic and experienced Remote Customer Service Representative to join our Customer Success team. As a key member of our team, you will have the opportunity to build scalable systems and processes that deliver an exceptional customer journey. Your primary responsibility will be to provide amazing customer experiences by supporting and consulting our potential and current parent-clients. If you are passionate about learning, excited about growth, and thrive in a fast-paced environment, we want to hear from you.

Key Responsibilities

• Act as the go-to resource for parent-clients, ensuring their concerns are heard, understood, and addressed quickly and efficiently.
• Foster positive, long-lasting relationships with parents and students, delivering exceptional service that builds trust and satisfaction.
• Address parent questions or concerns, ensuring that parent and student needs are met effectively and in a timely manner.
• Serve as the primary contact for potential customers, answering questions and providing support and consultation via WeChat, email, and phone calls.
• Collaborate with internal teams to resolve customer complaints and concerns, providing timely and effective solutions.
• Continuously improve customer service processes and procedures, identifying areas for improvement and implementing changes as needed.

What We're Looking For

To be successful in this role, you will need to have previous customer service or customer-facing related experience. You should be passionate about learning, excited about growth, and thrive in a fast-paced environment. We are looking for someone who is a strong verbal and written communicator, friendly, attentive, and skilled at understanding customer needs. Fluency in Mandarin (speaking, reading, and writing) is essential for this role.

Essential Qualifications

• Previous customer service or customer-facing related experience.
• Passion for learning and excitement to grow by tackling challenges head-on within a team.
• Strong verbal and written communication skills, with the ability to communicate effectively with customers and internal teams.
• Comfortable working in a remote, fast-paced, and dynamic environment.
• Quick and clear in communication, with a knack for timely responses.
• Fluency in Mandarin (speaking, reading, and writing).

Preferred Qualifications

• Experience working in an education technology company or a related field.
• Knowledge of customer service software and technologies, such as CRM systems and helpdesk tools.
• Experience with social media platforms and online communication tools, such as WeChat and email.
• Strong problem-solving skills, with the ability to analyze customer complaints and concerns, and provide effective solutions.

Skills and Competencies

To be successful in this role, you will need to have a range of skills and competencies, including:

• Communication skills: The ability to communicate effectively with customers and internal teams, both verbally and in writing.
• Problem-solving skills: The ability to analyze customer complaints and concerns, and provide effective solutions.
• Time management skills: The ability to prioritize tasks and manage time effectively, in a fast-paced and dynamic environment.
• Adaptability: The ability to adapt to changing circumstances, and to be flexible in a remote work environment.
• Technical skills: The ability to use customer service software and technologies, such as CRM systems and helpdesk tools.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our employees. As a Remote Customer Service Representative, you will have the opportunity to:

• Develop your communication, strategic thinking, and problem-solving skills through hands-on, real-world experience.
• Improve your knowledge of customer service software and technologies, such as CRM systems and helpdesk tools.
• Enhance your understanding of the education technology industry, and the needs of our customers.
• Advance your career, with opportunities for promotion and professional growth.

Work Environment and Company Culture

At blithequark, we are proud of our company culture, which is built on the values of love, technology, and education. We believe in creating a positive and supportive work environment, where our employees can thrive and grow. As a Remote Customer Service Representative, you will be part of a dynamic and fast-paced team, with the opportunity to work from anywhere that suits you best.

Compensation, Perks, and Benefits

We offer a range of compensation, perks, and benefits, including:

• Flexible Remote Work: The ability to work from anywhere that suits you best.
• Performance-Based Commission: The opportunity to earn extra income, based on your performance.
• Professional Growth: The chance to develop your skills and advance your career, with opportunities for promotion and professional growth.
• Pay: A competitive hourly rate of $18-$20 per hour.

Conclusion

If you are passionate about learning, excited about growth, and thrive in a fast-paced environment, we want to hear from you. As a Remote Customer Service Representative at blithequark, you will have the opportunity to deliver exceptional customer experiences, build scalable systems and processes, and grow your career in a dynamic and supportive team. Apply now to join our team and be part of a revolutionary education technology company that is transforming the way children learn and grow.