Senior Manager, Customer Claims and Insurance – Global Risk Management and Insurance Leadership Role at blithequark

Introduction to blithequark

At blithequark, we are a leading provider of logistics and transportation solutions, connecting businesses and communities across the globe. Our team is dedicated to delivering exceptional service, fostering a culture of innovation, and promoting a work environment that values diversity, equity, and inclusion. As a key player in the industry, we are committed to providing our customers with comprehensive and tailored solutions to meet their unique needs. We are now seeking an experienced and skilled Senior Manager, Customer Claims and Insurance to join our team and lead our global risk management and insurance functions.

Job Summary

The Senior Manager, Customer Claims and Insurance will be responsible for managing our risk profile, insurance renewal functions, and claims functions, including customer inventory and cargo loss and damage claims, errors and omissions claims, property claims, and third-party liability claims outside of the US and Canada. This role will also oversee the management of our customer-focused Shipper’s Interest program and Declared Value solutions. The successful candidate will have a strong background in risk management, insurance, and claims, as well as excellent leadership and communication skills.

Key Responsibilities

• Manage and develop a team of at least 2 full-time exempt direct reports, providing coaching, skills development, recognition, and rewards, as well as performance management and disciplinary actions as needed
• Plan, organize, staff, direct, and control the day-to-day operations of the department, developing and implementing policies and programs as necessary
• Develop and manage the department budget, ensuring compliance and addressing variances and other budget concerns
• Manage global insurance-related functions, including insurance renewals, risk analysis, financial analysis, and reporting on risk functions
• Manage the claims process with internal department employees and outside claims adjusters and insurers
• Oversee the Shipper’s Interest/Declared Value programs and processes with internal departments and customers
• Set insurance revenue and Key Performance Indicator (KPI) goals, as appropriate
• Manage global vendor risk assessment and insurance verification process
• Manage corporate and international surety bonds
• Perform various system updates and data loads as required by the business or other supported areas
• Assess company risk and opportunities, executing action plans as needed
• Review and coordinate contracts with legal on negotiations relating to insurance, liability, and claims provisions
• Participate in project-related tasks, including new ventures and specialized risk evaluations
• Communicate effectively with internal and external partners
• Travel as required

Education and Experience Requirements

The ideal candidate will have a Bachelor’s degree in risk management, business, finance, or a related field, with at least 8 years of relevant experience. In lieu of a degree, a high school diploma or GED and 10 years of relevant experience will be considered. An insurance designation, such as Associates in Claims (AIC) or Associate in Risk Management (ARM), is preferred. The candidate should also have strong proficiency in Microsoft Office products, particularly Excel, and excellent verbal and written communication skills.

Essential Qualifications

• Strong data and analytical skills, including understanding financial data
• Prior claims experience in liability and property lines of business
• Strong management and critical thinking skills
• Excellent verbal and written communication skills
• Strong team player with ability to work in a fast-paced environment

Preferred Qualifications

In addition to the essential qualifications, the ideal candidate will have experience in freight forwarding and customs brokerage, as well as strong knowledge of global insurance markets and regulations. The candidate will also have experience in managing a team and developing and implementing policies and procedures.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our employees. The successful candidate will have access to a range of training and development opportunities, including leadership development programs, industry-specific training, and mentorship opportunities. We also offer a competitive compensation and benefits package, including health, vision, and dental insurance, retirement, and tuition reimbursement.

Work Environment and Company Culture

Our company culture is built on a foundation of respect, inclusivity, and teamwork. We value diversity and promote a work environment that is collaborative, innovative, and dynamic. Our employees are our greatest asset, and we are committed to providing a work environment that is supportive, challenging, and rewarding.

Compensation, Perks, and Benefits

The compensation range for this role is $82,476.00-$187,788.00 annually, depending on experience and qualifications. In addition to a competitive salary, we offer a range of benefits, including health, vision, and dental insurance, retirement, and tuition reimbursement. We also offer a range of perks, including flexible working hours, remote work options, and a comprehensive employee recognition and rewards program.

Conclusion

If you are a motivated and experienced professional looking for a challenging and rewarding role, we encourage you to apply for the Senior Manager, Customer Claims and Insurance position at blithequark. This is a unique opportunity to join a leading logistics and transportation company and contribute to the growth and success of our business. We look forward to hearing from you and exploring how you can contribute to our team.