Patient Care Customer Service Representative - Evening and Weekend Remote Opportunity with Comprehensive Benefits and Professional Growth

Introduction to blithequark

At blithequark, we are dedicated to enhancing the lives of our patients by providing top-notch medical equipment, exceptional customer service, and empowering them to manage their health and treatment from the comfort of their own homes. As a national leader in the healthcare industry, we specialize in offering ventilators, oxygen, sleep apnea treatment, wound care solutions, diabetic solutions, and home medical equipment. Our mission is to keep patients engaged in their care, ensuring they lead more comfortable and productive lives. With hundreds of locations across 45 states, we are committed to delivering high-quality products, services, and outstanding customer care.

Job Overview

We are seeking a compassionate and dedicated Patient Care Customer Service Representative to join our Sleep Central (After Hours Call Center) team. As a remote employee, you will be responsible for contacting patients regarding equipment delivery, taking orders, verifying patient information, and ensuring timely order placement. This is an exceptional opportunity to make a meaningful difference in the lives of our patients while working from the comfort of your own home.

Key Responsibilities

• Accurately transcribe patient profiles over the telephone, including data entry of information and possible outbound calling
• Obtain medically necessary documentation and process patient orders through our online pharmacy system
• Resolve tracking issues and reschedule shipping orders for patients as needed
• Troubleshoot problems based on patient input regarding the scope and/or magnitude of failure
• Verify that orders are complete and accurate
• Perform other duties as assigned to ensure exceptional patient care and customer service

Qualifications and Requirements

To be successful in this role, you must possess a high school diploma or GED equivalent, as well as experience in the medical field and administrative record management. A strong customer service background is essential, and you must be able to effectively communicate in English, both orally and in writing.

Essential Skills and Competencies

• Helpful, knowledgeable, and polite with a positive attitude
• Able to interpret a variety of communications (verbal, non-verbal, written, listening, and visual)
• Maintain confidentiality and practice discretion and caution when handling sensitive information
• Medical terminology and basic mathematical calculations using addition, subtraction, multiplication, and division
• Self-motivation, organization, time-management, and deductive problem-solving skills
• Able to work independently and as part of a team

Career Growth and Learning Benefits

At blithequark, we are committed to the growth and development of our employees. As a Patient Care Customer Service Representative, you will have access to ongoing training and education, enabling you to enhance your skills and knowledge in the healthcare industry. Our comprehensive benefits package includes 401k, medical, dental, and vision insurance, life insurance, disability, generous paid time off, and paid holidays.

Work Environment and Company Culture

As a remote employee, you will enjoy the flexibility and comfort of working from your own home. Our company culture values diversity, equity, and inclusion, and we are an equal opportunity employer of minorities, females, protected veterans, and individuals with disabilities. We recruit, employ, train, promote, transfer, separate from employment, and compensate employees without regard to membership in, association with, or perception of race, color, age, gender, gender identity, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy, or any other personal characteristic protected by applicable federal, state, and local laws governing nondiscrimination in employment.

Compensation and Perks

We offer a competitive hourly rate of $16, plus a quarterly bonus opportunity. As a remote employee, you will enjoy the benefits of working from home, including reduced commuting time and expenses. Our employee discount program, employee recognition program, and bonus and incentive opportunities are designed to recognize and reward your hard work and dedication.

How to Apply

If you are a motivated and compassionate individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications. We look forward to hearing from you and exploring how you can contribute to the success of blithequark.

Conclusion

Join blithequark as a Patient Care Customer Service Representative and become part of a dynamic team dedicated to making a difference in the lives of our patients. With our comprehensive benefits package, ongoing training and education, and commitment to diversity and inclusion, we offer a rewarding and challenging career opportunity that will allow you to grow and thrive in the healthcare industry. Apply today and take the first step towards a fulfilling and successful career with blithequark!