Experienced Customer Solutions Representative – Providing Exceptional Support and Solutions to Diverse Customer Base through Effective Communication and Technical Expertise

Welcome to blithequark

At blithequark, we are passionate about delivering innovative solutions that transform the way people care for outdoor environments. With a rich history spanning over three centuries, we have established ourselves as a world leader in the construction and stone industries. Our extensive product range includes machines, diamond tools, and accessories for cutting, sawing, drilling, and polishing floors. We are committed to creating an inclusive environment where diversity and inclusion thrive, and we celebrate the unique perspectives and ideas that our employees bring to the table.

Job Overview

We are seeking an experienced Customer Solutions Representative to join our team at blithequark. As a critical point of contact for our customers, you will be responsible for providing exceptional support and solutions to our diverse customer base. Your primary focus will be on handling direct phone calls from customers and sales representatives, documenting key information, and resolving issues in a timely and professional manner. If you have a passion for delivering outstanding customer service and have experience working in a fast-paced call center environment, we encourage you to apply for this exciting opportunity.

Key Responsibilities

• Verbally receive information from customers to clarify the purpose of their call and provide solutions to their queries
• Create orders, provide product information, create RGA (Return Goods Authorization), or refer calls to the appropriate department, dealer, distributor, or sales representative
• Coordinate with other departments to verify the availability of products and recommend product selections based on product applications
• Maintain accurate and up-to-date CRM (Customer Relationship Management) data and process or respond to email correspondence from customers or sales representatives
• Mail catalogs to customers as requested, retrieve and send invoices or packing lists, and process credit memos/chargebacks
• Assist customers with resolving issues related to miss-shipments, communicate territory/customer problems with assigned sales representatives, and provide basic technical guidance on products
• Collaborate with the sales team to resolve backorder issues and ensure customer satisfaction

Critical Functional Skills and Knowledge

To be successful in this role, you will need to possess the following skills and knowledge:

• Solid working knowledge of a CRM system and phone system
• Ability to read schematics and illustrated parts lists
• Solid ERP (Enterprise Resource Planning) system knowledge
• Working product knowledge and solid knowledge of Microsoft Office products, specifically Excel and Word
• Excellent communication and problem-solving skills, with the ability to work in a fast-paced environment

Education and Experience

We are looking for candidates with the following education and experience:

• High school degree or equivalent
• Solid English verbal and written communication skills
• At least 2 years' previous experience working in a call center environment as a Customer Service Representative (CSR)
• At least 3-5 years' previous work experience balancing call center and data entry responsibilities

What We Offer

At blithequark, we are committed to providing our employees with a competitive and comprehensive benefits package, including:

• A competitive hourly rate
• A full benefits package, including medical, dental, and vision insurance, effective from the date of hire
• A 401(k) with matching and no vesting
• An employee purchase discount on blithequark products
• An education assistance program and tuition assistance/student loan assistance
• Paid parental leave and a supportive work environment

Career Growth Opportunities and Learning Benefits

We are dedicated to helping our employees grow and develop in their careers. As a Customer Solutions Representative at blithequark, you will have access to:

• Ongoing training and development programs to enhance your skills and knowledge
• Opportunities for career advancement and professional growth within the company
• A collaborative and supportive work environment that encourages innovation and creativity

Work Environment and Company Culture

At blithequark, we pride ourselves on our inclusive and diverse company culture. We believe that our employees are our greatest asset, and we strive to create a work environment that is engaging, challenging, and rewarding. As a Customer Solutions Representative, you will be part of a dynamic team that is passionate about delivering exceptional customer service and driving business success.

Conclusion

If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity to join our team at blithequark. As a Customer Solutions Representative, you will play a critical role in providing solutions and support to our diverse customer base, and you will be part of a company that is committed to innovation, diversity, and inclusion. Apply now to take the first step in your career with blithequark and discover a world of opportunities and growth.