Experienced Customer Experience Champion II – Delivering Exceptional Service and Driving Business Growth through Innovative Solutions and Strategic Customer Engagement

Welcome to blithequark: Where Innovation Meets Customer Satisfaction

At blithequark, we're passionate about empowering people to live, work, and play in a world where technology and innovation come together seamlessly. As a leader in the industry, we're committed to connecting people to what brings them joy, driving creativity, and making a positive impact on the world. Our team is a community of forward-thinking individuals who believe in the power of listening, learning, and growing together. If you're looking for a career that offers more than just a job, you're in the right place.

About the Role: Customer Experience Champion II

As a Customer Experience Champion II at blithequark, you'll be the face of our brand, responsible for delivering exceptional customer experiences through first-contact resolution, discovery, efficiency, and quality. You'll be the go-to expert for resolving customer concerns, educating customers on device-related inquiries, and turning every contact into a sell or save opportunity. Your passion for customer satisfaction, combined with your sales acumen and technical expertise, will make you a valuable asset to our team.

Key Responsibilities:

• Handle and resolve customer concerns in a professional and efficient manner, educating customers on device-related inquiries and promoting blithequark products and services.
• Embody the Service Plus mindset by resolving customer concerns and anticipating future needs, providing targeted recommendations and leveraging customer-specific insights.
• Navigate systems and utilize tools and resources to provide billing explanations, resolve complex customer issues, and promote blithequark products and services.
• Serve as a brand ambassador, advocating for customers and highlighting the benefits of blithequark's products and services, while practicing business acumen that benefits the company, customers, and fellow employees.
• Identify plans and services that suit customer needs, preventing future contacts and driving business growth through strategic customer engagement.

Where You'll Be Working: Remote with Occasional In-Person Meetings

This remote role offers the flexibility to work from home, with occasional in-person trainings and meetings at our Temple Terrace, FL hub location. You'll need to have a dedicated quiet and private workspace, meeting our home office requirements, including a minimum internet speed of 25mbps and a direct connection to a cable or fiber modem.

Requirements:

• Bachelor's degree or one or more years of customer service experience.
• One or more years of sales experience, with a strong sales acumen and a track record of meeting or exceeding revenue goals.
• Experience resolving complex customer issues, including escalations, billing, and product Q&A.
• Ability to work a rotating schedule, including nights, weekends, and holidays, with a willingness to adapt to changing business needs.
• Meet all home office requirements, including a private workspace, minimum internet speed, and a dedicated desk for company-provided equipment.

Preferred Qualifications:

• Degree in a related field, such as business, communications, or marketing.
• Experience with Google's G-Suite and Microsoft Office Suite.
• Technical expertise in troubleshooting hardware, software, applications, network, and device issues.
• Experience promoting and upselling products or services, with a proven track record of meeting or exceeding sales targets.

Career Growth Opportunities and Learning Benefits

At blithequark, we're committed to helping you grow and develop in your career. You'll have access to ongoing training and development programs, designed to enhance your skills and knowledge in customer experience, sales, and technical support. Our collaborative and inclusive environment encourages innovation, creativity, and experimentation, providing you with the opportunity to make a real impact on our business and our customers.

Work Environment and Company Culture

Our team is passionate about delivering exceptional customer experiences, and we're looking for like-minded individuals who share our values and our commitment to excellence. At blithequark, you'll find a dynamic and supportive work environment that encourages open communication, feedback, and growth. We celebrate our employees' differences and are proud to be an equal opportunity employer, dedicated to creating a collaborative and inclusive environment that fosters a sense of belonging and empowerment.

Compensation, Perks, and Benefits

We offer a competitive compensation package, including a salary, benefits, and perks that recognize and reward your contributions to our business. You'll have access to a range of benefits, including health insurance, retirement savings, and paid time off, as well as opportunities for professional development and growth.

Conclusion: Join the blithequark Team Today!

If you're passionate about delivering exceptional customer experiences, driving business growth, and working in a dynamic and supportive environment, we encourage you to apply for this exciting opportunity. As a Customer Experience Champion II at blithequark, you'll be part of a team that's shaping the future of customer experience and making a real impact on people's lives. Don't miss out on this chance to join our team and take your career to the next level. Apply now and discover the blithequark difference!