**Experienced Full Stack Imaging Customer Service Engineer III (MR/CT) – Medical Equipment Management and Technical Support**

At blithequark, we believe every interaction has the power to change a life. We are a nationwide company of passionate medical equipment management experts who proudly serve hospitals and healthcare facilities to ensure quality medical equipment is in the right place at the right time for effective patient care. We value our diversity and celebrate our differences, always seeking diverse backgrounds, ideas, and experiences. Make an impact in healthcare and grow your career with Team blithequark! **About blithequark** blithequark is a leading provider of medical equipment management services, dedicated to delivering exceptional patient care through our expertise in medical imaging equipment maintenance and repair. Our team of passionate professionals is committed to making a real difference in the lives of patients and healthcare professionals alike. With a strong focus on customer service, technical support, and applications support, we strive to be the trusted partner for hospitals and healthcare facilities across the nation. **Job Summary** We are seeking an experienced Full Stack Imaging Customer Service Engineer III (MR/CT) to join our team at blithequark. As a key member of our field service team, you will be responsible for maintaining high-quality medical imaging equipment for our customers, including systems applications, quality checks, calibration, operating system help, software assistance, technical support, and issue troubleshooting. If you have a passion for medical imaging equipment and a commitment to exceptional customer service, we encourage you to apply for this exciting opportunity. **Responsibilities** **FIELD SUPPORT (75%)** * Troubleshoot high-end medical imaging equipment to ensure optimal performance and minimize downtime. * Establish and adhere to preventative maintenance schedules to prevent equipment failures and ensure customer satisfaction. * Maintain customer service logs and internal service records to track and analyze customer interactions and equipment performance. * Solve complex issues with medical imaging applications, electrical components, computer hardware, and software, mechanical and hydraulic systems. * Follow Health and Human Services, Environment Health and Safety, and/or all other applicable regulatory requirements to ensure compliance and patient safety. * Perform service, calibrations, and quality assurance checks for an entire imaging system as per the ISO13485 standards. **TECHNICAL SUPPORT (10%)** * Deliver technical support on high-end medical imaging equipment online and/or via telephone to ensure prompt resolution and customer satisfaction. * Communicate daily with customers to ensure resolution and proper follow-up, providing clear and concise technical information and guidance. * Maintain system performance by performing system monitoring and evaluation, and performance tuning; troubleshooting system hardware, software, networks, and operating and system management systems; designing and running system load/stress testing; escalating application problems to Original Equipment Manufacturer (OEM). **APPLICATIONS SUPPORT (5%)** * Interact regularly with radiologists, technicians, physicians, and other medical professionals to keep abreast of new and existing imaging solutions, issues, and trends. * Collaborate with cross-functional teams to identify and implement process improvements and best practices in medical imaging equipment maintenance and repair. **SOFTWARE SUPPORT (10%)** * Provide continuous up-time support for applications software issues associated with the X-ray and Vascular modalities. * Utilize Digital Imaging and Communications in Medicine (DICOM) for viewing, filming, archiving, networking, and database administration. * Prepare users by designing and conducting training programs, providing software support and reference. * Supply online and telephone support for Windows and Linux. **Requirements** * Minimum 12 years of high-end medical imaging equipment maintenance and repair experience. * High School Diploma or GED. * Must hold a current, valid, and unrestricted driver's license. Must have a safe driving record based on blithequark policies. * Basic computer skills; understanding of computer networks and equipment interaction. * Willingness to work flexible hours, including evenings, weekends, and holidays, as well as emergency off-hours as needed to support a 24/7 schedule. * Willingness to travel periodically to support business needs. * The ability to lift, push, and/or pull up to 75 pounds. * The ability to often bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit, stand, and walk for extended periods of time. **What We Offer** * Comprehensive Benefits Package, including health insurance options for Medical, Dental & Vision plans, Short- and Long-Term Disability plans, Flexible Spending Accounts, Health Savings Accounts, Life Insurance Options, Paid Time Off, 401K Saving Plan with employer match, Employee Discounts, Tuition Reimbursement, Daily Pay program, Employee Assistance Program, and wellness programs. * Opportunities for career growth and professional development in a dynamic and supportive environment. * Collaborative and inclusive team culture that values diversity, equity, and inclusion. * Flexible work arrangements and remote work options to support work-life balance. * Recognition and rewards for outstanding performance and contributions to the team. **Equal Employment Opportunity** blithequark is an equal opportunity employer and provides reasonable accommodations to employees and applicants consistent with state and federal law. We are committed to creating a diverse and inclusive work environment that values and respects the contributions of all employees and applicants. **How to Apply** If you are a motivated and experienced professional with a passion for medical imaging equipment and customer service, we encourage you to apply for this exciting opportunity. Please submit your application through our internal or external career site. We look forward to hearing from you! Apply Job! Apply for this job