**Experienced Customer Service Representative – Remote Opportunity in Texas**

Are you a people person with a passion for delivering exceptional customer experiences? Do you thrive in fast-paced environments where no two days are ever the same? If so, we may have the purr-fect opportunity for you at blithequark! As one of the fastest-growing e-commerce retailers in the pet industry, blithequark is revolutionizing the way people shop for their furry friends. We're seeking highly motivated and customer-centric individuals to join our award-winning customer service organization as full-time Customer Service Representatives. In this role, you'll have the opportunity to work from the comfort of your own home, reside within the state of Texas, and enjoy a starting wage of $15.50 per hour. **About blithequark** At blithequark, we're more than just a company – we're a community of passionate individuals who share a love for pets and a commitment to delivering exceptional customer experiences. Our team is dedicated to making a difference in the lives of our customers, and we're looking for like-minded individuals to join our ranks. **What You'll Do** As a Customer Service Representative at blithequark, you'll be responsible for: * Communicating with customers via phone to address their concerns, answer questions, and provide solutions to their problems * Researching and problem-solving to provide effective solutions to customers, thinking proactively, and setting follow-ups as needed to ensure contact resolution * Operating with empathy, active listening, perseverance, compassion, and understanding to customers and team members alike * Willingness to learn and grow, with a culture that values open-mindedness and feedback * Engaging with team members and managers using virtual collaboration tools like Zoom and Slack to cultivate a customer-centric culture of collaboration **What You'll Need** To succeed in this role, you'll need: * 2 years of customer service experience, with a proven track record of delivering exceptional customer experiences * Strong written, verbal, and listening abilities, as demonstrated through a written assessment * Ability to multitask, maintain a conversation on the phone while navigating on the computer and taking notes, and perform well in a fast-paced environment * Skill in computer usage for data entry and efficient internet browsing to assist customers * Ability to adapt to change with the business needs of the company * Flexibility to shift schedule and work overtime as needed by the business unit * Dedication to maintaining confidentiality and securing critical information * High school graduate or equivalent experience * Willingness and ability to pass a background check **Technical Requirements** To ensure a seamless customer experience, you'll need: * A work area large enough to accommodate computer monitors and free from distractions, including background noise * A reliable wired, high-speed internet and broadband connection with a download speed of at least 30 Mbps and an upload speed of at least 10 Mbps * A high-speed internet connection provided by blithequark, with everything else (computer, monitor, keyboard, mouse, headset, webcam) provided by us **Why blithequark Customer Service?** At blithequark, we're committed to empowering our team members to become their best selves. Here are just a few reasons why you'll love working with us: * **YOU CAN GROW**: Our culture is designed for those who enjoy delivering results and becoming their best – no matter their role or location * **YOU CAN MAKE A DIFFERENCE**: You're encouraged to be curious, ask questions, bring ideas forward, and act like an owner in everything you do * **YOU WILL GET SUPPORT**: When you join blithequark Customer Service, you'll have ongoing training and development, resources, and opportunities to become your best * **YOU WILL GET REWARDED**: blithequark offers competitive wages, medical & dental insurance, 401k, and more – plus the opportunity to work with a talented and passionate team of individuals who are making a difference every day **Equal Opportunity Employer** At blithequark, we prioritize equal opportunity and value diversity and inclusion among all team members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact CAAR@blithequark.com. **How to Apply** Ready to join our team and start making a difference in the lives of our customers? Click the link below to apply: Apply Now! We can't wait to hear from you! Apply for this job