**Experienced Virtual Customer Representative – Phoenix Valley**

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a remote work environment and value flexibility in your schedule? Look no further than blithequark, a top-rated wireless provider dedicated to providing affordable access to cellular service for those 50+. As a Virtual Customer Representative at blithequark, you'll be part of a dynamic team that's revolutionizing the way people connect and communicate. **About blithequark** blithequark is a privately held company with a rich history of innovation and customer satisfaction. Founded over 25 years ago, we've become a leader in the wireless industry, known for our 100% U.S.-based, award-winning customer support. Our commitment to excellence has earned us numerous accolades, including being ranked #1 in Customer Service among Value MVNOs by J.D. Power for 17 consecutive years. We're proud to be an approved AARP Provider and offer exclusive discounts to our valued members. **What You'll Do** As a Virtual Customer Representative at blithequark, you'll be the face of our company, providing exceptional service to our customers across the USA. Your primary responsibilities will include: * **Customer Champion**: You'll be the difference between a happy customer and a disconnected phone line. Our customers deserve the absolute best service, and we know you can deliver it. On average, you'll take about 4+ calls per hour from our customers, providing solutions to their questions and concerns. * **Technology Troubleshooter**: When it comes to explaining cellular phones, billing, or answering general questions from our customers, you'll be the expert. You'll be able to answer questions, provide solutions, and assist customers with tasks such as changing a SIM card, downloading apps, or adding contacts to their phone. * **Highly Organized and Motivated**: This role requires you to be at your best throughout your entire shift. Since you'll be working from home, you'll need to be self-motivated and committed to being available and present for our customers during your shift, except for your assigned breaks and lunch. You'll need to have a quiet, distraction-free workplace. * **Team Player**: We win, we celebrate, we laugh, we appreciate, and respect each other as professionals and teammates. This is part of the secret sauce of blithequark. You'll work collaboratively with your team, appreciating each other's differences, strengths, and talents. **What's in it for You?** * **Flexibility in Schedule**: We offer full-time, part-time, and split-shift options, so you can choose a schedule that suits your needs. * **Competitive Wage and Savings**: You'll earn a competitive hourly wage ($16/hour) with opportunities to earn shift differentials for evening and weekend hours worked. You'll also save on gas and lunches out! * **Career Growth**: You're in charge of your career at blithequark, and we offer the freedom to grow. Yes, you read that correctly – you have the freedom to self-promote through meeting and maintaining your metrics. * **Paid Training**: You'll receive full-time, 5-week training that's 100% paid, so you can develop the skills and knowledge you need to succeed. * **Dynamite Benefits**: We offer benefits to cover all your needs at affordable rates (how does $25/paycheck sound?). **What Skills Do You Need?** Don't worry; we'll train you in the rest! However, we do require: * **Right Attitude**: Come prepared with an attitude focused on learning and creating great experiences for our customers. * **Experience**: A high school diploma or equivalent is required, along with at least 6 months of customer service experience. Remote customer service experience is preferred. * **Office Computer Skills**: You'll need basic computer skills, including general typing, use of common software applications, and ability to navigate the internet. * **Work from Home Requirements**: You'll need to have: + **Internet Connection**: At least an upload speed of 20 MBPS and a download speed of 100 MBPS. + **Distraction-Free Workplace**: You'll need to provide an office setting in your home, where you can close out the world and noise so the customer can hear you. + **Location**: While you'll work from home, you must be within 50 miles of a blithequark facility, so you can have team interaction when you choose. **Join the blithequark Team** If you're a customer service enthusiast with a passion for delivering exceptional experiences, we want to hear from you! Apply now to become a Virtual Customer Representative at blithequark and join a dynamic team that's revolutionizing the way people connect and communicate. **Apply Now!** Apply Job! Apply for this job