Experienced Customer Success Engineer – Healthcare Technology and Data Exchange Expert

Introduction to blithequark

At blithequark, we are driven by a mission to revolutionize the healthcare industry through innovative technology solutions. Our goal is to create a seamless and effective health information exchange system, enabling healthcare organizations to access meaningful patient data and improve outcomes. Founded on the principles of innovation, collaboration, and customer satisfaction, blithequark has established itself as a leader in the health IT sector.

About the Role

We are seeking an experienced Customer Success Engineer to join our team, playing a vital role in delivering exceptional value to our customers throughout their entire journey. As a Customer Success Engineer at blithequark, you will have the opportunity to work with a diverse range of clinical use cases, improving outcomes and making a significant impact on the healthcare industry. If you have a passion for healthcare technology, strong problem-solving skills, and experience with healthcare data exchange, we encourage you to apply for this exciting opportunity.

Key Responsibilities

• Customer Engagement: Partner with the sales team during the pre-sales phase to provide technical insights, demo solutions, and assess fit for the customer's needs.
• Implementation: Drive the technical aspects of the onboarding and implementation process, ensuring successful deployment, configuration, and integration of solutions.
• Technical Support: Provide expert troubleshooting and support for customers, helping resolve complex issues related to HL7 v2, FHIR (STU3 and R4), and other healthcare-related data exchange protocols.
• Customer Training: Conduct technical training sessions for customers, enabling them to effectively use our products and optimize their workflows.
• Project Coordination: Collaborate closely with project managers, product teams, and other internal stakeholders to deliver a seamless customer experience.
• Product Feedback: Gather and communicate customer feedback to the development teams to help shape future product enhancements.

Essential Qualifications

• 5+ years of experience working in healthcare IT, customer success, or a related role.
• Experience working with RESTful and/or SOAP APIs to integrate and automate workflows.
• Knowledge of Internet Security protocols and implementations, including TLS, mutual TLS, OAuth, IPSEC, and SFTP.
• Experience with Project Management.
• Strong knowledge of healthcare data standards, including HL7 v2, FHIR, IHE, and CDA.
• Proven ability to work with both technical and non-technical stakeholders.
• Excellent communication and interpersonal skills to build trust and rapport with customers.
• Ability to manage multiple projects and priorities in a fast-paced environment.
• Problem-solving mindset with a focus on delivering customer value.

Preferred Qualifications

• Experience with Mirth (or other integration engines) is a plus.
• Familiarity with cloud-based technologies and agile development methodologies.
• Strong understanding of healthcare regulations, including HIPAA and HITECH.
• Experience working with cross-functional teams, including sales, marketing, and product development.

Career Growth and Development

At blithequark, we are committed to the growth and development of our employees. As a Customer Success Engineer, you will have access to a range of training and development opportunities, including:

• Annual learning and development reimbursement.
• Opportunities for career advancement and professional growth.
• Collaboration with experienced professionals in the healthcare IT sector.
• Participation in industry conferences and events.

Work Environment and Company Culture

At blithequark, we pride ourselves on our dynamic and inclusive work environment. Our company culture is built on the values of innovation, collaboration, and customer satisfaction. As a remote-first company, we offer a range of benefits and perks, including:

• Flexible working hours and remote work arrangements.
• Comprehensive health insurance, including medical, dental, and vision coverage.
• 401(k) plan with discretionary annual matching.
• Unlimited PTO and 12 paid holidays.
• Paid parental leave (up to 12 weeks).
• Monthly stipend for phone and internet.
• Stipend for home office equipment (we provide the laptop).

Compensation and Benefits

The base salary range for this role is $122,000 to $145,000, based on experience and geography. In addition to a competitive salary, we offer a range of benefits and perks, including:

• New hire stock option grant.
• Comprehensive health insurance, including medical, dental, and vision coverage.
• 401(k) plan with discretionary annual matching.
• Unlimited PTO and 12 paid holidays.
• Paid parental leave (up to 12 weeks).
• Monthly stipend for phone and internet.
• Stipend for home office equipment (we provide the laptop).

Conclusion

If you are a motivated and experienced Customer Success Engineer looking to make a significant impact in the healthcare industry, we encourage you to apply for this exciting opportunity. At blithequark, we are committed to creating a diverse and inclusive work environment, and we welcome applications from candidates of all backgrounds and experiences.

How to Apply: To apply for this role, please submit your resume and a cover letter outlining your experience and qualifications. We look forward to hearing from you!

Beware of Job Scams: We will only contact you from our @blithequark.com email address and communicate via phone or Zoom. We will never ask you for money or to purchase items such as a laptop to work with us. If your resume has your home address listed, we recommend replacing it with just a city and state.

blithequark is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, genetic information, or any protected category prohibited by local, state, or federal laws.