Experienced Customer Service Representative – Inbound Call Center Specialist for Technical and Emergency Damage Prevention Services at blithequark

Introduction to blithequark

At blithequark, we are dedicated to providing exceptional technical and emergency damage prevention services to our community. As a leading provider of these services, we understand the importance of having a skilled and compassionate team to handle incoming requests from excavators, homeowners, and facility operators. Our mission is to deliver outstanding customer service while ensuring public safety, and we are now seeking a talented Customer Service Representative to join our team.

Job Overview

We are seeking a full-time Customer Service Representative to handle inbound telephone requests in our call center located in Mendota Heights, MN. As a key member of our team, you will be responsible for answering calls, gathering information, and providing excellent customer service to our clients. This is an exciting opportunity to work with a dynamic team and contribute to the success of blithequark.

Key Responsibilities

• Answer inbound calls and follow scripted questions to gather information from callers
• Data enter information into a ticket format and identify work sites on a mapping system similar to Google Maps
• Communicate effectively and create positive relationships with excavators, peers, and management
• Process information quickly and accurately using outlined criteria
• Provide excellent customer service at all times and demonstrate an interest in public safety
• Work effectively and independently in a home or office environment

Essential Qualifications

To be successful in this role, you will need to possess the following essential qualifications:

• High school diploma or GED
• Ability to listen and problem solve effectively
• General computer skills
• Ability to adhere to a work schedule including having good attendance
• Ability to work as a team and be self-motivated and able to work independently
• Willingness to work overtime based upon the business needs of the call center
• Availability to work during operating hours of the call center
• Must pass a criminal background check

Preferred Qualifications

While not required, the following preferred qualifications will be considered an asset:

• Prior experience in customer service or a related field
• Excellent written and oral communication skills
• Ability to accurately read digital maps
• Experience working in a call center environment

Skills and Competencies

To excel in this role, you will need to possess the following skills and competencies:

• Excellent communication skills: Ability to communicate effectively with clients, peers, and management
• Problem-solving skills: Ability to process information quickly and accurately and resolve issues in a timely manner
• Attention to detail: Ability to accurately data enter information and identify work sites on a mapping system
• Time management skills: Ability to work effectively and independently in a home or office environment
• Adaptability: Ability to adapt to changing situations and priorities

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our employees. As a Customer Service Representative, you will have access to:

• A comprehensive two-week paid training course to ensure your success in the role
• Ongoing training and development opportunities to enhance your skills and knowledge
• Opportunities for advancement within the company
• A supportive and collaborative work environment that encourages learning and growth

Work Environment and Company Culture

At blithequark, we pride ourselves on our casual and friendly work environment. Our team is dedicated to providing exceptional customer service, and we strive to create a positive and supportive work environment that encourages collaboration and teamwork. As a Customer Service Representative, you will be working in a dynamic and fast-paced call center environment, with opportunities to work from home remotely after completing your training.

Compensation, Perks, and Benefits

We offer a competitive compensation package, including:

• Pay starting at $15/hour plus quarterly performance bonuses
• Comprehensive benefits package, including medical, dental, and life insurance at a minimal cost
• Paid vacations/personal/sick time (PTO)
• 401(k) plan with a 50% company match up to 15% of your contribution
• Casual and friendly work environment
• Opportunities for advancement and professional growth

Conclusion

If you are a motivated and customer-focused individual who is looking for a challenging and rewarding career opportunity, we encourage you to apply for the Customer Service Representative position at blithequark. With our comprehensive training program, competitive compensation package, and supportive work environment, you will have the tools and resources you need to succeed in this role. Don't miss out on this exciting opportunity to join our team and contribute to the success of blithequark. Apply today!