Entry-Level Customer Service Representative – Financial Industry Professional with Opportunities for Growth and Development at blithequark

Introduction to blithequark and the Industry

At blithequark, we are committed to strengthening the financial well-being of our clients. As a leader in the financial services industry, we help people invest and plan for their future, assist companies and non-profit organizations in delivering benefits to their employees, and provide institutions and independent advisors with investment and technology solutions to help invest their own clients' money. Our mission is to make a positive impact on people's lives, and we are looking for talented and dedicated individuals to join our team.

The Role of an Entry-Level Customer Service Representative

We are seeking highly motivated and enthusiastic individuals to join our team of Entry-Level Customer Service Representatives, also known as Customer Relationship Advocates (CRA). As a CRA, you will have the opportunity to provide outstanding customer service while answering inbound phone calls and supporting blithequark's valued clients. You will develop skills to assist with a broad range of client needs, including trade requests, money movement, online support, and more. This role is an excellent opportunity for early career growth, with personalized support, skill development, and training to help you succeed.

What to Expect as a New CRA

As a new CRA, you will embark on a journey of learning and growth, with three major milestones to achieve:

• Licensing Preparation: In the first months, you will prepare to become a FINRA (Registered Representative) by studying for and obtaining your SIE, Series 7, and 63 licenses, all fully sponsored by blithequark. You will have access to valuable resources, including licensing coaches and workshops, to support you every step of the way.
• Skill Development: In the following months, you will handle more complex customer calls while dedicating time each week to connect with your team, meet with your leader, and expand your network. You will develop essential skills to provide exceptional customer service and support.
• Proficiency: As you gain confidence and proficiency in serving customers, you will explore new career paths through job shadowing and our career center. You will have the opportunity to learn about different roles within blithequark and develop a deeper understanding of the financial services industry.

The Expertise and Skills You Bring

To succeed as a CRA, you will need to bring the following skills and expertise:

• Aptitude and dedication to complete the FINRA SIE, Series 7 Top Off, and Series 63 exams through our industry-leading licensing program.
• Enthusiasm for continuous learning and dedication to studying and applying new concepts, learning quickly, and retaining information to assist with decision-making.
• A passion for connection and desire to establish rapport with customers by facilitating meaningful conversations that are resolution-oriented and efficient.
• Ability to handle different types of situations, emotions, and conversations, driving towards suitable resolutions.
• A desire for growth and a mindset that generates long-term success through adaptability and personal accountability.
• Exceptional critical and analytical problem-solving skills and a demonstrated ability to interpret a scenario, leverage resources, and find an appropriate resolution.
• Comfortable learning new technology or proprietary platforms and confident navigating multiple systems simultaneously.

The Team at blithequark

At blithequark, our greatest asset is our people. We are committed to building a diverse workforce, enduring a culture of belonging, and creating more inclusive experiences for our associates, customers, and our community. Our team is dedicated to providing exceptional customer service and support, and we are looking for individuals who share our values and passion for excellence.

Benefits and Compensation

At blithequark, we offer a comprehensive benefits package to support our associates and their loved ones. Our benefits include:

• Maternal and Parental Leave
• Tuition Reimbursement
• Student Loan Assistance
• 401(K) 7% match
• Health Insurance
• Dental Insurance
• Vision Insurance
• Disability Insurance
• Paid Time off
• Commuter Benefit Program
• Backup Dependent Care
• Charitable match
• Concierge Services
• Wellness Program
• Fitness Reimbursement

We also offer a competitive compensation package, with opportunities for growth and development within the company.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to helping our associates grow and develop in their careers. We offer a range of opportunities for learning and development, including:

• Job shadowing and career center resources
• Industry-leading licensing program
• Continuous learning and development opportunities
• Opportunities for advancement within the company

We believe in investing in our associates and providing them with the tools and resources they need to succeed in their careers.

Work Environment and Company Culture

At blithequark, we value honesty, integrity, and the safety of our associates and customers within a heavily regulated industry. We are committed to creating a positive and inclusive work environment, with a culture of belonging and respect. Our hybrid working model blends the best of both onsite and offsite work experiences, with opportunities for flexible work arrangements and remote work.

Conclusion

If you are a motivated and enthusiastic individual looking for a career in the financial services industry, we encourage you to apply for the Entry-Level Customer Service Representative role at blithequark. With opportunities for growth and development, a comprehensive benefits package, and a positive and inclusive work environment, we believe that blithequark is the perfect place to start your career. Apply today and take the first step towards a rewarding and challenging career in the financial services industry.