Experienced Customer Success Director for Value-Based Care and Primary Care Provider Partnerships – Leading Healthcare Technology and Services

Introduction to blithequark

blithequark is revolutionizing the healthcare landscape by empowering primary care providers and organizations to deliver high-quality, patient-centric care. Our innovative technology, services, and financial tools enable better, more proactive care, decrease the total cost of care, and optimize performance in value-based care models. As a team of dedicated physicians, public health experts, technologists, and healthcare innovators, we believe that primary care providers are the key to addressing the biggest challenges in our healthcare system.

About the Role

We are seeking an exceptional Customer Success Director to join our team at blithequark. As a seasoned professional with experience in engaging with physician practices and large health systems, you will play a critical role in driving the success of our primary care provider clients in the Southeast region. Your expertise in value-based care programs, customer satisfaction, and performance management will be essential in enabling our clients to achieve superior outcomes and thrive in the ACO REACH model, MSSP, and beyond.

Key Responsibilities

• Cultivate and manage senior-level relationships within large health systems, fostering strong partnerships and driving platform adoption.
• Provide performance coaching to optimize VBC program outcomes, ensuring our clients achieve their goals and maximize their potential.
• Build and maintain strong relationships with small to midsize providers, acting as an escalation point to resolve challenges and drive partnership opportunities.
• Collaborate with our Customer Practice Transformation and Customer Performance Optimization teams to optimize provider performance and develop remediation plans.
• Utilize data-driven insights to identify cost drivers and work with partners to develop optimal referral, care management, and admission avoidance strategies.
• Provide 1:1 and team-wide enablement, coaching, and constructive feedback to ensure our clients receive exceptional support and guidance.
• Develop strategic narratives in partnership with our Customer Marketing team to communicate blithequark's value and business updates effectively.
• Work with our CS Operations and Growth teams to drive account expansion and secure contract renewals, ensuring long-term partnerships and revenue growth.
• Oversee education and deployment of technology tools that support practice transformation, ensuring seamless integration into customer workflows.
• Proactively resolve issues and create an exceptional experience for providers, demonstrating our commitment to their success and satisfaction.

Essential Qualifications

• Bachelor's degree or equivalent work experience in a related field.
• 5-7 years of experience in Customer Success, enterprise-level relationship management, network contracting and development, or other relevant provider-facing fields.
• Experience working with health systems as a technology vendor, working with an ACO, or working at a tech enablement company.
• Experience in interpreting and utilizing CRM analytics, outcomes measurements, and designing internal dashboarding to drive change and resource allocation.
• Demonstrated experience achieving re-sell and up-sell requirements at scale, with a track record of success in driving revenue growth and expanding partnerships.

Preferred Qualifications

• Experience preparing and presenting information to clinical and executive-level leadership, with excellent communication and presentation skills.
• Track record of scaling a team, function, or service capability, with experience in people management and leadership.
• Demonstrated success and depth of knowledge within the provider space, including an understanding of relevant technology vendors and provider priorities.
• Passionate about improving and optimizing relationships, with a strong focus on customer satisfaction and experience.
• Excited about helping physicians and impacting Medicare patient outcomes, with a commitment to our mission and values.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our team members. As a Customer Success Director, you will have opportunities to expand your skills and expertise, take on new challenges, and contribute to the evolution of our Customer Success function. You will work closely with our leadership team, collaborate with cross-functional teams, and participate in ongoing training and professional development programs.

Work Environment and Company Culture

blithequark is a dynamic and innovative company that values diversity, inclusion, and collaboration. Our team is passionate about improving healthcare outcomes and making a positive impact on patients' lives. We foster a culture of openness, transparency, and mutual respect, where everyone's voice is heard and valued. As a remote-friendly company, we offer flexible work arrangements and a healthy work-life balance, allowing you to thrive in your career and personal life.

Compensation, Perks, and Benefits

blithequark offers a competitive compensation package, including a salary range of $140,000-$175,000 per year, depending on experience and location. We also provide a comprehensive benefits package, including annual discretionary bonuses, health insurance, retirement plans, and paid time off. Our benefits are designed to support your well-being, recognize your contributions, and reward your hard work and dedication.

Conclusion

If you are a motivated and experienced Customer Success professional looking to make a meaningful impact in the healthcare industry, we encourage you to apply for this exciting opportunity at blithequark. Join our team of dedicated professionals who share a passion for improving healthcare outcomes and delivering exceptional customer experiences. Together, we can achieve great things and create a better future for patients, providers, and our communities.