Experienced Part-Time Remote Customer Service Representative for Evening Shifts – Utilizing Excellent Communication Skills to Drive Shareholder Engagement and Satisfaction at blithequark

Introduction to blithequark and the Role

At blithequark, we are dedicated to providing exceptional customer service experiences that exceed expectations. As a leader in shareholder communications, we are seeking a highly skilled and motivated Part-Time Remote Customer Service Representative to join our team. This is a unique opportunity to work with a dynamic and growing organization, utilizing your excellent communication skills to drive shareholder engagement and satisfaction. As a remote worker, you will have the flexibility to work from the comfort of your own home, with a schedule that includes evening shifts from Monday to Thursday and Saturday afternoons.

Job Overview

The National Campaigns Unit at blithequark provides critical shareholder communications for public companies on behalf of our internal clients. As a Customer Service Representative, you will play a vital role in directing shareholders to the appropriate channels where they can vote on the Board of Directors, ensuring that management's message is conveyed effectively. Your primary objective will be to provide exceptional customer service, addressing inbound and outbound calls, emails, and other forms of communication with professionalism and courtesy.

Key Responsibilities

• Respond to inbound and outbound customer inquiries via phone, email, and other communication channels, providing timely and accurate information to shareholders.
• Direct shareholders to the appropriate voting channels, ensuring a seamless and efficient process.
• Convey management's message, highlighting their commitment to the best interests of shareholders.
• Utilize Microsoft Office and other software applications to manage customer interactions, update records, and maintain accurate documentation.
• Participate in training sessions, team meetings, and other activities to enhance knowledge, skills, and performance.

Essential Qualifications and Skills

To be successful in this role, you will need to possess the following essential qualifications and skills:

• High School Diploma or GED required.
• At least 6 months of customer service, data entry, or related experience.
• Excellent speaking voice, with the ability to communicate clearly and effectively.
• Strong grammar and English language skills, with the ability to read and correct written content.
• Proficiency in Microsoft Office, with the ability to learn new software applications.
• Ability to work in a fast-paced environment, managing multiple tasks and priorities.

Preferred Qualifications and Skills

While not essential, the following qualifications and skills are highly desirable:

• Previous experience in a remote or virtual work environment.
• Knowledge of customer service software and technology, including CRM systems.
• Experience in a similar industry or role, with a strong understanding of shareholder communications.
• Additional language skills, with the ability to communicate with diverse customer groups.

Equipment Requirements

To perform this role, you will need to have the following equipment and technical capabilities:

• Windows 10 or 11 operating system (no Mac, Chromebook, or Lenex).
• USB headset (no wireless headsets).
• Dual monitors (beneficial but not required).
• Internet speed of 50 download/10 upload.
• Ability to participate in virtual meetings, with the ability to come off mute and engage in discussions.

Pay and Benefits

The pay range for this position is $20.00 - $20.00 per hour. As a blithequark employee, you may be eligible for a range of benefits, including:

• Medical, dental, and vision insurance.
• Critical illness, accident, and hospital insurance.
• 401(k) Retirement Plan, with pre-tax and Roth post-tax contributions.
• Life insurance (voluntary life and AD&D for employees and dependents).
• Short and long-term disability insurance.
• Health Spending Account (HSA).
• Transportation benefits.
• Employee Assistance Program.
• Time Off/Leave (PTO, vacation, or sick leave).

Work Environment and Culture

At blithequark, we are committed to creating a positive and inclusive work environment that values diversity, equity, and inclusion. As a remote worker, you will be part of a dynamic and distributed team, with opportunities to collaborate and engage with colleagues from diverse backgrounds and locations. Our company culture is built on the principles of respect, empathy, and open communication, with a strong focus on employee well-being and growth.

Career Growth and Development

At blithequark, we are dedicated to helping our employees grow and develop in their careers. As a Customer Service Representative, you will have access to training and development opportunities, including:

• Onboarding and orientation programs.
• Ongoing training and coaching.
• Performance management and feedback.
• Opportunities for advancement and career progression.

Conclusion

If you are a motivated and customer-focused individual, with a passion for delivering exceptional service experiences, we encourage you to apply for this exciting opportunity at blithequark. As a Part-Time Remote Customer Service Representative, you will play a vital role in driving shareholder engagement and satisfaction, while working in a dynamic and supportive environment. Don't miss this chance to join our team and take your career to the next level. Apply now and become part of the blithequark family!