Experienced Retail Customer Service Team Member – Delivering Exceptional Shopping Experiences and Driving Sales Growth at blithequark

Introduction to blithequark

At blithequark, we are passionate about fueling the joy of creativity and making a positive impact on our customers' lives. As a leading creative destination, we operate a vast network of stores and online platforms, providing an unparalleled shopping experience for crafty individuals and families. Our purpose is to inspire creativity, foster innovation, and build a community of like-minded individuals who share our passion for art, craft, and self-expression. If you are a customer-focused and creative individual looking to join a dynamic team, we invite you to explore this exciting opportunity to become a Retail Customer Service Team Member at blithequark.

Job Summary

As a Retail Customer Service Team Member at blithequark, you will play a vital role in delivering exceptional customer experiences, driving sales growth, and maintaining a well-merchandised store environment. Your primary responsibilities will include providing friendly and efficient customer service, assisting with merchandise recovery and maintenance, and supporting omni-channel processes. If you are a team player with a passion for customer service, retail operations, and creative pursuits, we encourage you to apply for this rewarding role.

Key Responsibilities

• Deliver friendly and efficient customer service, responding to customer inquiries, and providing solutions to meet their needs
• Assist customers with locating products, processing transactions, and executing cash handling to standards
• Engage customers on the benefits of our Rewards program and Private Label Credit Cards, and complete enrollments as needed
• Educate customers on the Voice of Customer (VOC) survey and gather feedback to improve our services
• Support omni-channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS), to ensure a seamless shopping experience
• Participate in truck unloading, stocking, and planogram (POGs) processes to maintain a well-merchandised store environment
• Complete merchandise recovery and maintenance tasks, including the merchandise return/go back process and general store recovery
• Perform Store In Stock Optimization (SISO) and AD set duties as assigned to ensure inventory accuracy and store presentation
• Support shrink and safety programs to minimize losses and ensure a safe working environment
• Adhere to Standard Operating Procedures (SOPs) and company programs to ensure compliance with applicable laws and requirements
• Interact with colleagues and customers in an accepting and respectful manner, promoting a positive and inclusive store culture
• Cross-train in Custom Framing selling and production to expand your skill set and provide exceptional customer service

Essential Qualifications

• High school diploma or equivalent required
• 1-2 years of retail and/or customer service experience preferred
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment and adapt to changing situations
• Basic math skills and accuracy with cash handling
• Ability to lift up to 50 pounds, stand for long periods, and move throughout the store
• Availability to work a variety of shifts, including nights, weekends, and early mornings

Preferred Qualifications

• Retail and/or customer service experience in a similar industry
• Knowledge of creative products and services, such as custom framing, art supplies, and crafting materials
• Experience with omni-channel retail operations and inventory management
• Strong problem-solving and conflict resolution skills
• Ability to work effectively in a team environment and support colleagues as needed

Career Growth and Development

At blithequark, we are committed to the growth and development of our team members. As a Retail Customer Service Team Member, you will have access to comprehensive training programs, mentorship opportunities, and career advancement possibilities. Our goal is to help you build a rewarding and challenging career, while providing a positive and supportive work environment.

Work Environment and Company Culture

Our stores are designed to inspire creativity and provide a welcoming atmosphere for customers and team members alike. We foster a culture of inclusivity, respect, and open communication, where everyone feels valued and empowered to contribute. As a blithequark team member, you will be part of a dynamic and creative community that shares your passion for art, craft, and self-expression.

Compensation and Benefits

We offer a competitive compensation package, including a hourly wage, benefits, and generous employee discounts. Our benefits include health insurance (medical, dental, and vision), paid time off, tuition assistance, and much more. We are committed to providing a positive and supportive work environment, where you can thrive and grow with our company.

Conclusion

If you are a customer-focused and creative individual looking to join a dynamic team, we invite you to apply for this exciting opportunity to become a Retail Customer Service Team Member at blithequark. As a valued member of our team, you will play a vital role in delivering exceptional customer experiences, driving sales growth, and maintaining a well-merchandised store environment. Apply now to start your journey with blithequark and discover a career that inspires creativity, fosters innovation, and builds a community of like-minded individuals.