Experienced Technical Support and Customer Service Representative – Remote Work Opportunity with blithequark

Introduction to blithequark

Imagine being part of a forward-thinking global organization that values a people-first, inclusive culture and fosters a genuine sense of belonging. blithequark is a company that has earned numerous awards, including "World's Best Workplaces," "Happiest Employees," and "Best Companies for Career Growth." We are committed to providing exceptional customer experiences and tech-powered innovation to the world's best-known brands. As a remote Technical Support and Customer Service Representative, you will join an organically diverse team of game-changers from over 70 countries who contribute to and support each other's success and well-being.

About the Role

As a Technical Support and Customer Service Representative working from home, you will provide inbound customer support, resolve technical issues, and deliver expert customer experiences. You will be an integral part of our team, working together to improve our customers' businesses through exceptional service and innovation. This is a great opportunity to reimagine your career journey, develop new skills, and make lifelong friends.

Key Responsibilities

• Provide inbound customer support using a call flow guide
• Resolve technical issues related to hardware, software, and client products
• Track, document, and retrieve information in databases
• Maintain broad knowledge of client products and/or services, such as smartphones, tablets, computers, and wearables
• Offer additional products and/or services to customers
• Deliver expert customer experiences with a smile

Qualifications and Skills

To succeed in this role, you will need to have a strong focus on building customer relationships, excellent communication skills, and the ability to work in a fast-paced environment. You should also have:

• 1+ year of customer service experience
• Technical support experience (preferred)
• Open availability
• A high school diploma or GED
• A quiet, distraction-free environment to work from in your home
• Proficiency in fast-paced multi-tasking
• Eagerness to learn new technologies
• Strong problem-solving skills with the ability to ask probing questions to come to a resolution
• Strong computer navigation skills and PC knowledge
• A desktop or laptop to complete PC and internet testing (a work computer may be provided depending on the position offered)
• High-speed internet (no wireless/hotspots or satellite) and a smartphone

Essential Qualifications

In addition to the above skills and qualifications, you should also:

• Reside in the United States or have a valid U.S. address for residence
• Be legally authorized to work in the United States
• Be able to operate a computer, keyboard, telephone, headset, and other office equipment

Career Growth and Development

At blithequark, we are committed to investing in our employees' career paths and personal development. We offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned. With about 80% of our managers and leaders promoted from within, you will have real opportunities for career growth and advancement.

Benefits and Perks

As a remote Technical Support and Customer Service Representative at blithequark, you will be eligible for a range of benefits, including:

• Starting wage between $15 and $20 per hour
• Paid training and performance-based incentives
• Lucrative employee referral bonus opportunities
• 401K with company match
• Paid PTO and holidays
• Medical, dental, and vision insurance
• Comprehensive Employee Assistance Program (EAP)
• Health and wellness programs
• Mentorship programs
• Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support

Work Environment and Company Culture

At blithequark, we champion our people and invest in our infrastructure and capabilities to ensure long-term success for both our teams and our customers. Our company culture is built on a foundation of inclusivity, diversity, and belonging, and we are committed to creating a work environment that is supportive, collaborative, and fun.

Why Join blithequark?

If you are looking for a "work from home" career change with a forward-thinking global organization that values its employees and offers real opportunities for career growth and development, then blithequark is the perfect place for you. Apply today and discover why over 440,000 game-changers around the globe call blithequark their "employer of choice."

Conclusion

Don't miss out on this exciting opportunity to join a dynamic and inclusive team of game-changers at blithequark. As a remote Technical Support and Customer Service Representative, you will have the chance to develop new skills, make lifelong friends, and advance your career in a company that truly values its employees. Apply now and start your journey to a rewarding and fulfilling career with blithequark!