Experienced Technical Support and Customer Service Representative – Remote Work Opportunity with Blithequark

Introduction to Blithequark

At blithequark, we pride ourselves on being a forward-thinking, global organization that values a people-first, inclusive culture and fosters a genuine sense of belonging among our team members. As a recipient of numerous awards, including "World's Best Workplaces," "Happiest Employees," and "Best Companies for Career Growth," we are committed to providing an exceptional work environment that supports the growth and well-being of our employees. Our mission is to deliver outstanding customer experiences and tech-powered innovation to the world's best-known brands, and we are seeking talented individuals to join our team as Technical Support and Customer Service Representatives.

About the Role

As a Technical Support and Customer Service Representative at blithequark, you will have the opportunity to work from the comfort of your own home, interacting with customers via inbound and outbound calls, as well as through the internet. Your primary responsibility will be to provide top-notch customer service support and resolve routine problems and questions related to our clients' products and services. If you are a military veteran, we encourage you to apply and join our diverse team of game-changers from over 70 countries.

Key Responsibilities

• Provide inbound customer support using a call flow guide to ensure seamless and efficient issue resolution
• Resolve technical issues related to hardware, software, and client products, demonstrating a strong problem-solving skill set
• Track, document, and retrieve information in databases to maintain accurate records and facilitate effective issue resolution
• Maintain broad knowledge of client products and services, including smartphones, tablets, computers, and wearables, with a focus on iOS and MacOS or comparable technologies
• Offer additional products and services to customers, promoting a positive and personalized experience
• Deliver expert customer experiences with a smile, ensuring that every interaction is professional, friendly, and supportive

Essential Qualifications

To be successful in this role, you will need to possess the following qualifications:

• A strong focus on building customer relationships and delivering exceptional customer experiences
• At least 1 year of customer service experience, with technical support experience preferred
• Open availability to work a variety of shifts, including evenings and weekends
• A high school diploma or GED, with a strong foundation in computer navigation and PC knowledge
• A quiet, distraction-free environment to work from in your home, with high-speed internet and a smartphone
• Proficiency in fast-paced multi-tasking, with the ability to learn new technologies and adapt to changing situations
• Strong problem-solving skills, with the ability to ask probing questions to resolve complex issues

Preferred Qualifications

While not required, the following qualifications are preferred:

• Technical support experience, with a strong understanding of hardware and software issues
• Familiarity with iOS and MacOS or comparable technologies, with a willingness to learn and adapt to new systems
• Experience working in a fast-paced, dynamic environment, with a focus on delivering exceptional customer experiences

Career Growth and Development

At blithequark, we are committed to supporting the growth and development of our employees. We offer a range of FREE Learning and Leadership Development programs, designed to help you achieve your career goals and advance within the company. With approximately 80% of our managers and leaders promoted from within, we are dedicated to providing opportunities for career advancement and professional growth.

Work Environment and Company Culture

Our company culture is built on a foundation of inclusivity, diversity, and respect. We value our employees and strive to create a work environment that is supportive, collaborative, and fun. As a remote worker, you will be part of a global team that is connected through technology and a shared commitment to delivering exceptional customer experiences. We celebrate our differences and promote a culture of belonging, with a range of programs and events that support diversity, equity, and inclusion.

Compensation and Benefits

We offer a competitive compensation package, with a starting hourly rate of $16.00. In addition to your hourly rate, you will be eligible for a range of benefits, including:

• Paid training and performance-based incentives to support your growth and development
• Lucrative employee referral bonus opportunities to recognize your contributions to the team
• 401K with company match, paid PTO and holidays, medical, dental, and vision insurance, and a comprehensive Employee Assistance Program (EAP)
• Health and wellness programs, with trained partners to help promote a healthy and balanced lifestyle
• Mentorship programs to support your career journey and provide guidance and feedback

Conclusion

If you are looking for a new career challenge that offers flexibility, growth opportunities, and a supportive work environment, we encourage you to apply for the Technical Support and Customer Service Representative role at blithequark. As a remote worker, you will have the opportunity to work from the comfort of your own home, interacting with customers and delivering exceptional experiences. With a strong focus on career growth and development, we are committed to supporting your success and helping you achieve your goals. Apply today and discover why blithequark is the employer of choice for over 440,000 game-changers around the globe.