**Experienced Customer Service Representative – PART TIME – Work from Home Opportunity at blithequark**

Are you passionate about delivering exceptional customer experiences and making a real impact from the comfort of your own home? Do you thrive in a fast-paced environment where problem-solving and integrity are valued? We're excited to announce that blithequark is now hiring PART TIME Customer Service Representatives to join our remote team! **Why Join blithequark?** At blithequark, we're dedicated to providing world-class customer service and support to our valued customers. As a Customer Service Representative, you'll be the first point of contact for customer inquiries via phone, actively listening to their concerns and providing clear, accurate, and empathetic resolutions. You'll also have the opportunity to work closely with team members and leadership to improve service processes, participate in ongoing training to enhance your skills, and provide feedback to improve company policies and customer experience strategies. **Your Day to Day (Essential Functions):** As a Customer Service Representative at blithequark, your primary responsibilities will include: * **Customer-Focused Support:** + Serve as the first point of contact for customer inquiries via phone + Actively listen to customer concerns and provide clear, accurate, and empathetic resolutions + Handle escalations with professionalism, ensuring a smooth resolution process * **Problem-Solving & Ownership:** + Apply critical thinking to troubleshoot issues and offer appropriate solutions + Approve adjustments, returns, or other resolutions within established guidelines + Follow up with customers to ensure complete satisfaction and issue solutions * **Service with Integrity:** + Uphold company values by providing honest, ethical, and transparent support + Maintain confidentiality of customer data and company policies + Stay informed about product updates, policies, and procedures to provide accurate information * **Collaboration & Continuous Growth:** + Work closely with team members and leadership to improve service processes + Participate in ongoing training to enhance skills and stay ahead in customer service excellence + Provide feedback to improve company policies and customer experience strategies **What We Offer:** As a valued member of our team, you'll enjoy a range of benefits and perks, including: * **Competitive Pay:** Starting at $15.00/hr (may increase based on state requirements and work-site status) * **Recognition-Based Incentives and Bonuses:** Opportunities to earn rewards and bonuses for outstanding performance * **Paid Time Off and Paid Training:** Take breaks and learn new skills with our comprehensive training program * **401(k) with Company Match:** Invest in your future with our matching retirement plan * **Career Advancement Opportunities and Professional Development:** Grow your skills and advance your career with our ongoing training and development programs * **Employee Discounts and Perks:** Enjoy discounts and perks on products and services from top brands * **Flexible Work Schedule:** Work from the comfort of your own home and enjoy a flexible schedule **What We're Looking For:** To succeed in this role, you'll need: * **1+ Years of Customer Service Experience:** Retail, call center, or hospitality experience preferred * **Strong Communication Skills:** Ability to de-escalate and resolve issues professionally * **Problem-Solving Mindset:** Think fast and adapt quickly to resolve customer issues * **Integrity and Reliability:** Do the right thing, even when no one is watching * **Comfortable Working in a Fast-Paced Environment:** Meet performance goals and thrive in a dynamic environment * **Tech-Savvy:** Ability to navigate multiple systems and multitask efficiently * **Quiet Home Workspace with Reliable High-Speed Internet:** Ensure a distraction-free workspace with reliable internet connectivity **Technology Requirements Overview:** To work from home, our agents must have their own full-size or all-in-one desktop personal computer, or a traditional laptop personal computer that meets the minimum specifications listed below. * **Devices Not Acceptable:** Tablet-based/convertible personal computers, Chromebooks, Steam Decks, and mobile phones (unless needed for two-factor authentication) * **Operating Systems:** Windows 10 Home, Windows 10 Pro, or Windows 10 Pro for Workstations; Windows 11 Home, Windows 11 Pro, or Windows 11 Pro for Workstations; Mac IOS 12 or newer * **Software Requirements:** A PC that is fully updated with all current windows AND all optional updates; an anti-virus program running on your computer (Microsoft Defender is sufficient and already installed on most Windows-based computers) * **Web Browser:** Google Chrome (other browsers may not work) * **Random Access Memory (RAM):** 6 GB RAM or higher, but we recommend 8 GB or higher to support the work environment * **Internal Storage:** Enough free space available to both install needed systems and run these systems effectively * **Display/Monitor:** Minimum Optimal Screen Resolution: 1920 x 1080 * **Devices and Peripherals:** External mouse (wired preferred), keyboard (wired preferred), webcam, USB headset (wired required – wireless/Bluetooth headsets NOT acceptable) **How to Apply:** If you're passionate about delivering exceptional customer experiences and making a real impact from the comfort of your own home, we encourage you to apply for this exciting opportunity at blithequark. Visit our website to learn more and submit your application today! Apply for this job